What is the difference between emergency and urgent change? Emergency change is raised to resolve an incident. It doesn’t follow the normal change process and do not have a lead time. ECAB needs to be arranged. Urgent change needs to be implemented on an urgent basis and cannot wait to follow the entire change process. It needs top level approvals to proceed.

Question

Accepted Answer

Emergency change is raised to resolve an incident while urgent change needs top level approvals to proceed.

Emergency change is not a part of the normal change process and does not have a lead time.
ECAB needs to be arranged for emergency change.
Urgent change needs to be implemented on an urgent basis and cannot wait to follow the entire change process.
Top level approvals are required for urgent change to proceed.

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