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Kayako
2.5
based on 4 Reviews
Company Overview
Company Locations
About Kayako
Founded in2001 (24 yrs old)
India Employee Count--
Global Employee Count51-200
HeadquartersLondon, United Kingdom (UK)
Office Locations
--
Websitekayako.com
Primary Industry
Other Industries
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When Kayako started in 2001, customer service software was clunky, frustrating, or just not there. We turned boring, confusing software into a helpdesk that customers and staff loved to use.
Skip forward to today. Customer service is more important than ever before. It has the power to delight, or disappoint; to make - or break - a business.And customer service teams are adapting. To be proactive, to be delightful. To create effortless, consistent, smooth experiences. To drive loyalty; to turn their customer service into a competitive advantage. But the software these teams use is holding them back.
Kayako is here to change that, and help businesses get better at customer service.
Mission: To help organizations get closer to their customers and build better relationships.
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Kayako Ratings
based on 4 reviews
Overall Rating
2.5/5
How AmbitionBox ratings work?
5
2
4
1
3
0
2
0
1
1
Category Ratings
3.1
Company culture
2.5
Job security
2.5
Salary
2.5
Work-life balance
2.5
Skill development
2.5
Work satisfaction
2.2
Promotions
Kayako is rated 2.5 out of 5 stars on AmbitionBox, based on 4 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Kayako Reviews
Compare Kayako with Similar Companies
|  Change Company |  Change Company |  Change Company | |
|---|---|---|---|---|
Overall Rating | 2.5/5 based on 4 reviews | 3.5/5 based on 3k reviews | 4.2/5 based on 1.8k reviews  | 4.0/5 based on 1.8k reviews |
Highly Rated for |  No highly rated category | No highly rated category | Work-life balance Company culture Job security | Work-life balance Company culture Skill development |
Critically Rated for | Promotions Skill development Work-life balance | Promotions Salary Work-life balance |  No critically rated category | No critically rated category |
Primary Work Policy | - | Work from office 79% employees reported | Hybrid 70% employees reported | Hybrid 54% employees reported |
Rating by Women Employees | - no rating available | 3.5 Good rated by 840 women | 4.2 Good rated by 427 women | 3.9 Good rated by 466 women |
Rating by Men Employees | - no rating available | 3.4 Average rated by 1.9k men | 4.2 Good rated by 1.2k men | 4.0 Good rated by 1.2k men |
Job security | 2.5 Poor | 3.3 Average | 4.2 Good | 3.5 Good |
View more
Kayako Salaries
Kayako salaries have received with an average score of 2.5 out of 5 by 4 employees.
Project Engineer
(2 salaries)
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₹5.8 L/yr - ₹7.4 L/yr
Operations Specialist
(2 salaries)
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₹9.5 L/yr - ₹12.1 L/yr
Principal Engineer
(1 salaries)
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₹18 L/yr - ₹23 L/yr
Accounts Officer
(1 salaries)
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₹3.2 L/yr - ₹4.1 L/yr
Senior Accounts Executive
(1 salaries)
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₹14.4 L/yr - ₹18.4 L/yr
Admin Executive
(1 salaries)
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₹3.6 L/yr - ₹4.6 L/yr
Executive Accountant
(1 salaries)
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₹1.8 L/yr - ₹2.3 L/yr
Finance & Accounts Officer
(1 salaries)
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₹7.7 L/yr - ₹9.9 L/yr
Regional Sales Manager
(1 salaries)
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₹14.4 L/yr - ₹18.4 L/yr
System Administrator
(1 salaries)
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₹4.9 L/yr - ₹6.3 L/yr
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Kayako FAQs
When was Kayako founded?
Kayako was founded in 2001. The company has been operating for 24 years primarily in the Software Product sector.
Where is the Kayako headquarters located?
Kayako is headquartered in London.
What are the cons of working in Kayako?
Working at Kayako does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, work satisfaction and work life balance, based on 4 employee reviews on AmbitionBox.
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