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Hyperquality

3.6
based on 92 Reviews

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Company Overview
Company Locations
Working at Hyperquality
Company Summary
HyperQuality provides quality assurance solutions aimed at enhancing customer experience and operational performance in contact centers.
Overall Rating
3.6/5
based on 92 reviews

3% below
industry average
Work Policy

Monday to Friday
63% employees reported

Flexible timing
71% employees reported

No travel
79% employees reported

Night shift
62% employees reported
View detailed work policy
Top Employees Benefits
Cafeteria
11 employees reported
Office cab/shuttle
8 employees reported
Job/Soft skill training
8 employees reported
Health insurance
6 employees reported
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About Hyperquality
Founded in2003 (22 yrs old)
India Employee Count501-1k
Global Employee Count501-1k
HeadquartersSeattle, UnitedStates
Office Locations
--
Websitehyperquality.com
Primary Industry
Other Industries
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View in video summary
HyperQuality is an independent quality assurance firm that delivers ROI through: improved customer contacts which help retain and acquire customers; excellence in customer experience through unbiased monitoring and analysis of customer interactions; and improved employee satisfaction. Founded in 2003 and based in Seattle, WA, the company believes strongly in two things:
1.Retaining and acquiring customers is tied to a company’s ability to focus on quality, and
2.Customer care is a strategic corporate asset directly affecting the bottom line when aligned with business goals.
HyperQuality believes contact center operations can be turned from cost-centers to revenue generators with a three-part process:
■ Perform sharp analysis on care methods with constant calibration
■ Provide reliable and valid data for agent improvement
■ Engage in a frequent and thorough review process
This unique three-part approach gives HyperQuality’s clients the freedom to improve — and prove — their customer care and contact center operations every day.
What separates HyperQuality is a singular focus on the examination of quality combined with an innovative, global, and disciplined culture. This allows HyperQuality to deliver ROI quickly for companies seeking a sharp, data-driven analysis of their customer care strategy.
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Hyperquality Ratings
based on 92 reviews
Overall Rating
3.6/5
How AmbitionBox ratings work?
5
33
4
26
3
14
2
4
1
15
Category Ratings
3.6
Company culture
3.5
Job security
3.5
Work-life balance
3.4
Salary
3.4
Skill development
3.4
Promotions
3.4
Work satisfaction
Hyperquality is rated 3.6 out of 5 stars on AmbitionBox, based on 92 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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Hyperquality Reviews
Top mentions in Hyperquality Reviews
+ 3 more
Compare Hyperquality with Similar Companies
![]() | ![]() Change Company | ![]() Change Company | ![]() Change Company | |
---|---|---|---|---|
Overall Rating | 3.6/5 based on 92 reviews | 3.3/5 based on 2.3k reviews | 3.6/5 based on 2.3k reviews | 3.1/5 based on 727 reviews |
Highly Rated for | ![]() No highly rated category | ![]() No highly rated category | ![]() No highly rated category | ![]() No highly rated category |
Critically Rated for | ![]() No critically rated category | Salary Promotions Work-life balance | Promotions Salary Work satisfaction | Promotions Salary Job security |
Primary Work Policy | - | Work from office 66% employees reported | Work from office 83% employees reported | Work from office 92% employees reported |
Rating by Women Employees | 3.8 Good rated by 24 women | 3.5 Good rated by 691 women | 3.5 Good rated by 985 women | 3.0 Average rated by 164 women |
Rating by Men Employees | 3.5 Good rated by 62 men | 3.3 Average rated by 1.6k men | 3.6 Good rated by 1.2k men | 3.1 Average rated by 494 men |
Job security | 3.5 Good | 3.7 Good | 3.6 Good | 2.8 Poor |
View more
Hyperquality Salaries
Hyperquality salaries have received with an average score of 3.4 out of 5 by 92 employees.
Quality Analyst
(31 salaries)
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₹2 L/yr - ₹4.2 L/yr
Quality Consultant
(21 salaries)
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₹2.1 L/yr - ₹4.1 L/yr
Catalogue Specialist
(12 salaries)
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₹1.9 L/yr - ₹2.5 L/yr
Team Lead
(7 salaries)
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₹3.7 L/yr - ₹6.8 L/yr
MIS Executive
(4 salaries)
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₹2.3 L/yr - ₹2.5 L/yr
Finance Manager
(4 salaries)
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₹7.6 L/yr - ₹8.6 L/yr
Senior MIS Executive
(4 salaries)
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₹4 L/yr - ₹6.6 L/yr
Shift Supervisor
(4 salaries)
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₹2.1 L/yr - ₹3.6 L/yr
Team Leader Quality
(4 salaries)
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₹2.4 L/yr - ₹6.7 L/yr
Softwaretest Engineer
(4 salaries)
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₹6.9 L/yr - ₹14.5 L/yr
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Hyperquality FAQs
When was Hyperquality founded?
Hyperquality was founded in 2003. The company has been operating for 22 years primarily in the BPO sector.
Where is the Hyperquality headquarters located?
Hyperquality is headquartered in Seattle.
How many employees does Hyperquality have in India?
Hyperquality currently has approximately 700+ employees in India.
Does Hyperquality have good work-life balance?
Hyperquality has a Work-Life Balance Rating of 3.5 out of 5 based on 90+ employee reviews on AmbitionBox. 64% employees rated Hyperquality 4 or above, while 36% employees rated it 3 or below on work-life balance. This indicates that the majority of employees feel a generally balanced work-life experience, with some opportunities for improvement based on the feedback. We encourage you to read Hyperquality reviews for more details
Is Hyperquality good for career growth?
Career growth at Hyperquality is rated as moderate, with a promotions and appraisal rating of 3.4. 36% employees rated Hyperquality 3 or below, while 64% employees rated it 4 or above on promotions/appraisal. This rating suggests that while some employees view growth opportunities favorably, there is scope for improvement based on employee feedback. We recommend reading Hyperquality reviews for more detailed insights.
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