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GlowTouch Technologies

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3.4

based on 103 Reviews

GlowTouch Technologies Mangaluru

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GlowTouch Technologies Mangaluru Ratings

based on 58 reviews

View all

Overall Rating

3.4/5

Category Ratings

3.6

Job Security

3.2

Company culture

3.2

Work-Life balance

3.1

Skill development

3.0

Work Satisfaction

2.8

Promotions/Appraisal

2.8

Salary & Benefits

GlowTouch Technologies Mangaluru Reviews

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Technical Support Engineer in Mangaluru

Full Time

IT Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 24 Sep 2024

Likes

I really wish I had something to like, but there is nothing. Cruel Managers Cab facility ( cab drivers very rude) Food Coupon (name sake once you get WFH, even if you had to come to office for some work, they won't provide coupon) Life is excellent in Diya only for HRs and other departments (other than Technical support engineers)

Dislikes

Lets start with the work details: * 9 hours of work (8 hrs 20 mins work and only 40 mins break) -- even if your break exceeds for 1 or 2 mins, they will mark it as red in Work report, and immediately start calling you. * Handle 4 chats ( all categories of chat- billing, sales, tech) So just imagine you have to deal with 4 diff customers with 4 diff issues at the same time. You have to make sure to reply to customers within 2-3 mins. You also have to try to do sales, lead pass and onboarding. (There are targets for these). You also have to fill in complete details for each chat case (what was the issue & what you did to fix it) You have to send opening statement to all customers within 40 seconds of chat arrival. *Random shift timings- 3:30 am, 1:30 am, etc * If ur TM is on off/leave and u ping doubts to other TMs on Teams they ignore ur messages (some TMs keeps their status offline) * Sometimes customers are very abusive and we still have to listen to them *Their servers keep going down and we have to face the angry customers *Even if a customer is asking for manager, the manager won't be ready to take chat, hence the customer will get more angry on us and give us bad ratings, which will impact our overall performance...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Analyst in Mangaluru

Full Time

Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

2.0

Job Security

1.0

Work-Life Balance

posted on 02 Apr 2024

Likes

As I was working as an Analyst, I developed some skills as that was the only way to get out of the company.

Dislikes

Honestly, I would not recommend this company to anyone. Poor Management, worst work-life balance, no promotions, no skill development, company has a school-life culture. In an interview, they misinterpret the Job roles which in return the candidate will suffer working with different roles.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Read all reviews

GlowTouch Technologies Mangaluru Salaries

based on 310 salaries

View all

Designation	Avg Annual Salary	Open Jobs
Technical Support Engineer 0 - 5 years exp. · Mangaluru (37 salaries)	₹2.1 L/yr - ₹6.3 L/yr
Starting your career? Discover GlowTouch Technologies fresher salaries in India
Junior Support Engineer 0 - 3 years exp. · Mangaluru (28 salaries)	₹2 L/yr - ₹3.4 L/yr
Login to view exact salary
Starting your career? Discover GlowTouch Technologies fresher salaries in India
Junior Analyst 0 - 2 years exp. · Mangaluru (23 salaries)	₹2 L/yr - ₹4.2 L/yr
Starting your career? Discover GlowTouch Technologies fresher salaries in India
Team Lead 2 - 17 years exp. · Mangaluru (14 salaries)	₹3.1 L/yr - ₹11 L/yr
Starting your career? Discover GlowTouch Technologies fresher salaries in India
Graduate Engineer Trainee (Get) 0 - 1 year exp. · Mangaluru (6 salaries)	₹1.3 L/yr - ₹4 L/yr
Starting your career? Discover GlowTouch Technologies fresher salaries in India

GlowTouch Technologies Mangaluru Jobs

View all

Analyst/Senior Analyst

Mangaluru

1-4 Yrs

Not Disclosed

Perl/PHP/Java Developer

Mangaluru

5-10 Yrs

Not Disclosed

Technical Trainee / Administrator Tech Support

Mangaluru

0-1 Yrs

Not Disclosed

Technical Trainee /Junior Administrator L1

Mangaluru

0-2 Yrs

Not Disclosed

Other GlowTouch Technologies Offices

View all

Mysuru / Mysore, Karnataka

2.9

No address available

Bangalore / Bengaluru, Karnataka

4.1

No address available

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GlowTouch Technologies Mangaluru Work Policy

based on 12 reviews in last 6 months

Work from office

59%

Hybrid

41%

3 days/week from office

17%

Other hybrid work policies

16%

2 days/week from office

GlowTouch Technologies Mangaluru Employee Benefits

Office cab/shuttle

4 total responses

Free meal

1 total response

Health insurance

2 total responses

Cafeteria

4 total responses

+1 more benefit

Gender Based Ratings at GlowTouch Technologies Mangaluru

based on 56 verified reviews

Rated 3.3 for Job Security and 2.6 for Skill Development

Rated 3.7 for Job Security and 3.5 for Company Culture

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GlowTouch Technologies Mangaluru

Suggest any other office address

GlowTouch Technologies Mangaluru Ratings

GlowTouch Technologies Mangaluru Reviews

GlowTouch Technologies Mangaluru Salaries

GlowTouch Technologies Mangaluru Jobs

Other GlowTouch Technologies Offices

Companies Similar to GlowTouch Technologies Mangaluru

GlowTouch Technologies Mangaluru Work Policy

Work from office

Hybrid

Gender Based Ratings at GlowTouch Technologies Mangaluru

BPO Companies in Mangaluru