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Engaged Employer

First Voice Global Services

4.4
based on 32 Reviews

Working at First Voice Global Services

Company Summary

We're an IT & ITES BPO Service provider based in Kolkata.

Overall Rating

4.4/5
based on 32 reviews
highly rated categories
19% above
industry average
highly rated categories
Highly rated for

Job security, Company culture, Skill development

Work Policy
Alternate Saturday off
Alternate Saturday off
78% employees reported
Strict timing
Strict timing
68% employees reported
No travel
No travel
74% employees reported
Day shift
Day shift
100% employees reported
View detailed work policy

About First Voice Global Services

Founded in2017 (8 yrs old)
India Employee Count51-200
Global Employee Count51-200
India HeadquartersKolkata, West Bengal, India
Office Locations
Websitefirstvoiceit.com
Primary Industry
Other Industries
--
We're an IT & ITES BPO Service provider based in Kolkata. The management has 15 years plus experience in BPO industry running campaigns for Telecom, Energy, Broadband, Service Plans in UK, AUS & US. First Voice have batches of ex-employee who are now part of big guns like TCS, Capegemini, Infosys & alike. Their testimonies are the proof of our working environment and growth in careers.
Mission: Our mission is to provide exceptional business process outsourcing (BPO) services to our clients with a commitment to excellence, integrity, and innovation. We strive to be a trusted partner to our clients, offering a range of customized solutions that enable them to optimize their operations, reduce costs, and improve their bottom line. Our goal is to exceed our clients' expectations by delivering timely, accurate, and cost-effective BPO services that enable them to focus on their core business objectives. We leverage the latest technologies and best practices to ensure that our services are efficient, secure, and reliable, while maintaining the highest standards of quality and compliance. Our mission is to also provide an engaging and supportive work environment for our staff, enabling them to develop their skills, achieve their professional goals, and take pride in their work. We believe that by investing in our staff, we can deliver exceptional business process outsourcing (BPO) services that exceed our clients' expectations. We are committed to fostering a culture of excellence, innovation, and collaboration, where our staff feel valued, supported, and inspired to reach their full potential. We offer ongoing training and development opportunities, as well as a range of benefits and incentives to reward our staff for their hard work and dedication.
Vision: Our vision is to be recognized as the premier business process outsourcing (BPO) provider in the industry, known for our commitment to excellence, innovation, and customer service. We strive to be a trusted partner to our clients, delivering tailored solutions that enable them to optimize their operations and achieve their business objectives. We aim to be at the forefront of the industry, leveraging the latest technologies and best practices to deliver superior BPO services that are secure, efficient, and reliable. Our goal is to continuously evolve our services and offerings to meet the changing needs of our clients and the marketplace, staying ahead of the curve and driving innovation in the industry.

First Voice Global Services Ratings

based on 32 reviews

Overall Rating

4.4/5
How AmbitionBox ratings work?
5
19
4
10
3
0
2
0
1
3

Category Ratings

4.6

Job security

4.5

Company culture

4.2

Skill development

4.2

Work satisfaction

4.1

Work-life balance

3.9

Salary

3.5

Promotions

First Voice Global Services is rated 4.4 out of 5 stars on AmbitionBox, based on 32 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more

First Voice Global Services Reviews

Top mentions in First Voice Global Services Reviews

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Highly Rated for
Job security
Company culture
Skill development
No highly rated category
No highly rated category
Skill development
Salary
Job security
Critically Rated for
No critically rated category
Salary
Work-life balance
Promotions
Salary
Promotions
Work satisfaction
No critically rated category
Primary Work Policy
-
-
Work from office
63% employees reported
Permanent work from home
66% employees reported
Rating by Women Employees
4.7
Excellent
rated by 9 women
3.4
Average
rated by 95 women
3.1
Average
rated by 170 women
4.0
Good
rated by 196 women
Rating by Men Employees
4.3
Good
rated by 23 men
3.5
Good
rated by 254 men
3.0
Average
rated by 350 men
4.2
Good
rated by 295 men
Job security
4.6
Excellent
3.4
Average
2.9
Poor
4.2
Good
View more

First Voice Global Services Salaries

First Voice Global Services salaries have received with an average score of 3.9 out of 5 by 32 employees.

Customer Care Executive

(11 salaries)
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₹1.4 L/yr - ₹2.2 L/yr

Team Lead

(5 salaries)
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₹2.4 L/yr - ₹3 L/yr

Customer Sales Executive

(5 salaries)
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₹1.4 L/yr - ₹2.1 L/yr

Senior Customer Service Executive

(5 salaries)
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₹1.8 L/yr - ₹2.3 L/yr

Store Manager

(1 salaries)
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₹18 L/yr - ₹23 L/yr

CCE

(1 salaries)
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₹1.5 L/yr - ₹1.9 L/yr

Customer Service Executive

(1 salaries)
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₹1.4 L/yr - ₹1.7 L/yr

Customer Care Representative

(1 salaries)
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₹1.4 L/yr - ₹1.7 L/yr

BPO Executive

(1 salaries)
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₹1.3 L/yr - ₹1.7 L/yr

Bpo Sales Executive

(1 salaries)
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₹0.2 L/yr - ₹0.2 L/yr

First Voice Global Services Offices

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First Voice Global Services FAQs

When was First Voice Global Services founded?
First Voice Global Services was founded in 2017. The company has been operating for 8 years primarily in the BPO sector.
Where is the First Voice Global Services headquarters located?
First Voice Global Services is headquartered in Kolkata, West Bengal and has an office in Kolkata
How many employees does First Voice Global Services have in India?
First Voice Global Services currently has approximately 80+ employees in India.
Does First Voice Global Services have good work-life balance?
First Voice Global Services has a work-life balance rating of 4.1 out of 5 based on 30+ employee reviews on AmbitionBox. 91% employees rated First Voice Global Services 4 or above on work-life balance. This rating reflects the company's efforts to help employees maintain a healthy balance between their personal and professional lives. We encourage you to read First Voice Global Services reviews for more details
Is First Voice Global Services good for career growth?
Career growth at First Voice Global Services is rated fairly well, with a promotions and appraisal rating of 3.5. 91% employees rated First Voice Global Services 4 or above, while 9% employees rated it 3 or below on promotions/appraisal. Though the sentiment is mixed for career growth, majority employees have rated it positively. We recommend reading First Voice Global Services reviews for more detailed insights.
What are the pros of working in First Voice Global Services?
Working at First Voice Global Services offers several advantages that make it an appealing place for employees. The company is highly rated for job security, company culture and skill development, based on 30+ employee reviews on AmbitionBox.
First Voice Global Services Overview
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