Senior Platform Support Engineer

Our most valuable asset is our people .

At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems the ones that comprise us as individuals, shape who we are and

make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

ZS s Platform Development team designs, implements, tests and supports ZS s ZAIDYN Platform that help hundreds of companies and thousands of end users make critical decisions. Whether writing distributed optimization algorithms or advanced mapping and visualization interfaces, you will have an opportunity to solve challenging problems and make an immediate impact

What you ll do :

• Assist our clients and client teams in questions about the functionality and configuration of our SaaS applications
• Develop documentation and the Technical Support Knowledge Base to reduce troubleshooting time and drive faster issue resolution
• Develop process and procedures to increase issues resolution by Tier 1 Help Desk staff
• Troubleshoot software related problems over the phone and remotely
• Escalate issues to Operations and Development teams with reproducible test cases that replicate the problem
• Identify the probable source of the problem, whether that is a software application component or a software or hardware problem within the IT infrastructure. Manage end user issue resolution through multiple internal and external teams.

What you ll bring:

• 3-6 years of experience developing / supporting Microsoft .NET web based applications and Windows servers
• Bachelors Degree in CS, EE, or related discipline with high academic achievement
• Experience in troubleshooting various forms of software problems from the server to the client browser

• Ability to work methodically and analytically in a quantitative problem-solving environment
• Excellent verbal & written communication skills, preferably with international exposure, inspiring confidence while leading customers through the steps to resolve issues via phone and email.
• Eagerness to contribute in a team-oriented environment .
• Working knowledge of Web applications.
• Working knowledge of Databases like Microsoft SQL Server, PostgreSQL, Oracle, etc.
• Working knowledge of Webservers like IIS, Weblogic etc.
• Experience working with XML, JSON, Python, PowerShell a plus

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying

At ZS, were building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you dont meet 100% of the requirements listed above.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To Complete Your Application:

Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.