Sahajanand Laser Technology - Zonal Service Manager (6-10 yrs)

About Sahajanand Laser Technology Ltd :

- Sahajanand Laser Technology Ltd. (SLT) is pioneer for laser processing system in India. Since inception in year 1992, SLT has been enjoying unbeaten leadership in the field of laser processing system in India. The company has distinction of installing more than 1000 laser system in India, testimony of absolute edge over all competitors in the Industry.

- SLT has been recognized several times by Govt. of India, State Govt. and NGOs through 7 Prestigious National & State Awards for contribution in field of laser technology. Some of them have been conferred by dignitaries like President of India H.E. A.P.J. Abdul Kalam, Finance Minister Mr. P.Chidambaram, Communication Minister Mr. Maran, Chief Minister of Gujarat Mr. Narendra Modi and many more.

- SLT is ISO 9001:2000 company equipped with State-of-the-art Infrastructure one amongst the best in the industry. We boast to keep one of the lowest employee turnover ratios in such a volatile and booming economy.

Kindly go through our websites mentioned below for further details.

Company Website : https://www.sltl.com/

Job Description :

Designation: Zonal Manager

Department: Service

Experience: 6 to 10 years

Location: Delhi

Edu. Qualification: BE/B.Tech - EC/Electrical

Roles and Responsibilities :

- Handling customer complaints, troubleshooting technical issues, and visiting customers for warranty or proactive services

- Ensuring the installation, commissioning, and troubleshooting of products

- Leading a team of city managers to manage service processes, and ensuring dealer performance profit guidelines

- Ensuring compliance with industry regulations and safety standards, and implementing safety protocols and training for service teams

- Generating detailed reports on service performance, customer satisfaction, and operational metrics

- Managing relationships with external service providers and ensuring their performance aligns with company standards

- Handling escalations, operational issues, quality assurance, and maintenance

Required Candidate profile :

- Proven Work experience on Fiber Laser Cutting Machine, Marking, Welding Machine.

- Excellent analytical and problem-solving skills must be possessed by all service engineers.

- Excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.