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based on 40 Reviews

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Provider Data Operations Team Lead

Zocdoc

based on 40 Reviews

4-7 years

Pune

1 vacancy

Provider Data Operations Team Lead

ZocDoc

posted 2mon ago

Flexible timing

Key skills for the job

+ 3 more

You ll enjoy this role if you are:

Enthusiastic about coaching and growing team members
Have a fervent flame to learn and adapt to the changing business strategies
The kind of leader who loves to roll your sleeves up, lead by example, and stay close to the work
Are remarkable at time management and prioritization, managing stakeholders and projects simultaneously
Enthusiastic about working cross-functionally to achieve goals
Are outstanding in communicating effectively (both verbal and written)

Responsibilities:

Team Leadership:

Lead, motivate, and coach a team of associates
Foster a positive and collaborative team culture, ensuring effective communication and cooperation among team members
Provide guidance and support to team members, promoting professional growth and development

Process Optimization:

Identify opportunities for process improvement and implement streamlined procedures
Collaborate with cross-functional teams to enhance process efficiency
Regularly assess and update the knowledge base to ensure effectiveness and alignment with organizational goals

Performance Monitoring:

Monitor the key performance indicators (KPIs) to measure individual, team and process performance and provide actionables for improvement
Implement performance feedback mechanisms and conduct regular performance reviews
Handle escalated issues

Resource Management:

Manage work and resource allocation to ensure optimal utilization and efficiency
Collaborate with other teams to forecast and plan for resource needs
Identify opportunities for automation to improve utilization

Quality Assurance:

Implement and maintain quality assurance processes to ensure high standards quality
Conduct regular audits to identify areas for improvement and uphold quality benchmarks
Collaborate with relevant stakeholders to address quality-related concerns

Problem Solving:

Proactively identify and address operational challenges, working collaboratively with the team to develop effective solutions
Implement preventive measures to mitigate risks and enhance operational resilience
Respond to and resolve escalated issues in a timely and effective manner
Making data oriented decisions to drive people/projects towards a common organizational goal

Qualifications

A Bachelor s degree from a reputed institution
4+ years of proven experience in operations management with at least 1-2 years experience as a Team Lead in managing and coaching operations or customer service teams
Proficiency in tools such as MS applications (Excel, Word, Powerpoint) Google applications (Google doc, sheets), Salesforce, Monday.com, Confluence with capability to handle large data sets
Experience of working with cross functional teams to build automation (
experience working with US based teams or clients preferred
)
Excellent verbal and written communication skills in English
Strong analytical skills, attention to detail and sharp focus
Strong interpersonal and team skills with a history of high engagement across teams managed
Ability to learn quickly and readily adapt to change

Benefits