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Zimperium

Compare

4.0

based on 1 Review

3 Zimperium Jobs

Senior Customer Support Engineer

Zimperium

4.0

based on 1 Review

1-3 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Senior Customer Support Engineer

Zimperium

posted 6hr ago

Job Role Insights

Key skills for the job

Computer Science Python Customer Support Information Technology Linux Administration Windows System Administration

+ 4 more

Job Description

Product Domain Expertise - Understands mobile applications, SaaS based delivery models and troubleshoot /debug issues reported by the customer.
Customer Satisfaction Risk Management - Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution while providing Zimperium s management with adequate visibility on any potentials risks.
Roll up your sleeves - Learn everything about the product, Validate Customer specific fixes and releases working with QA team, develop technical documentation for specific customer needs.
Customer Advocacy - Gather Customer s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on.
Collaborate with internal teams - Work closely with customer success, development and product teams in different time zones to address customer issues.
Desired Skill Set:
Strong SQL skills, python/ java scripting, Unix skills.
Prior experience with Mobile Apps, mobile architecture and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, Citrix.
Familiarity to SIEM tools like ArchSight, Splunk, etc.
Familiarity with Cloud Architecture : Amazon Web Services components, Linux Containers / Docker, OpenStack, postgress, kaftka.
The following skills are a plus: Android Studio (adb, junit), xCode.
Qualifications
Bachelor s in computer science or information technology or an equivalent engineering degree.
5+ years (senior) or 1-3 years (junior) of experience working with Enterprise software solutions, startup experience desirable.
5+ years experience (senior) or 1-3 years (junior) in customer support roles, preferably with security and mobile device management solution providers.
Good understanding and proven experience in supporting cloud-based web applications.
Hands-on skillsets with Python, Java and SQL Scripting. At least 1-3 years of experience implementing and supporting Mobile application infrastructure.
Self-motivated, extensive troubleshooting skills and knowledge of debugging required.
Customer oriented and face to face post-sales services experience with excellent communications skills.
Experience in Mobile app delivery and deployment concepts on iOS and Android will be plus