ZettaMine - SAP C4C Technical Consultant (4-8 yrs)

We are looking for SAP Service Cloud (C4C) Technical Consultant.

Location : Pan India.

Notice Period : Immediate to 15 Days.

Experience : 6 to 10 years.

JD :

- Implementation experience of SAP Service Cloud (C4C) for a Utility Client.

- Drive the key activities of SAP Service cloud implementations; integrating to backend S/4HANA utilities solution.

- Create functional specifications and work with technical consultants on application customization.

- Work with integration SMEs, S/4HANA ABAP team on connection between SAP Sales & Service Cloud and back-end S/4HANA IS-U environment.

- Communication arrangement and services setup, SOAP services configuration and end points changes in S/4HANA and C4C Integrations for Utilities solution.

- In-depth knowledge of business processes in Service Cloud Utilities Call Centre solution.

- Hands-on experience in service Cloud module implementation.

- Well versed with Integration troubleshooting in C4C via Web Service Message Monitoring.

- Hands-on experience with SAP Utilities Customer Service processes.

- Exposure to Integration set up with various SAP and non-SAP systems.

- Debug the issues due to S/4HANA upgrade and Integration to C4C service cloud impacts .

- Drive Workshops with Business and IT team.

- MIMO process, Address management, Utilities exception management, BMD and TMD.

- Customer Inquiries, Interactions and Requests - Ticket Management.

- Experience in Key user tools and screen adaptations.

- Drive the key activities of SAP Service cloud implementations, integrating to backend S/4HANA IS-U solution.

- Familiar with the integration between the utility (Elec and Gas) industry's C4C Service Cloud and SAP S/4HANA ISU using CPI.

- Familiar with BP Replication using Master Data System (MDG) between S/4 HANA and C4C.

Good to have :

- 4 to 8 years of Overall IT experience with 4 - 5 years of experience with SAP Sales / Service cloud in Functional role.

- Exposure to Technical troubleshooting will be an added advantage.

- Aptitude to lead the team.

- Strong debugging and problem-solving skills in SAP Sales and Service cloud , Cloud Platform Integration , ECC and S4 and familiarity with ABAP Development of Proxy's, RFC modules and Idoc related development.

- Familiarity with SAP Cloud Platform Integration tool is a plus.

- Well versed with Agile Methodology, can do Sprint planning, create end to end Test cases & review documents.