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Customer Experience & Professional Services
ZeroNorth
posted 3hr ago
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Maritime Claims and Performance Associate - Fixed Term Contract
At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations; they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.
Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.
Maritime Claims and Performance Associate at ZeroNorth
As Maritime claims and performance Associate in the Professional Services Team, you will contribute to delivering world-class technical expertise as an individual contributor to Vessel Performance projects and tasks.
Key responsibilities:
- Investigate, analyze, and manage claims related to time charter party disputes, including issues around vessel speed, fuel consumption, and overall performance.
- Review ships performance against charter party terms and commercial benchmarks, identifying discrepancies or underperformance to support claims analysis.
- Liaise with internal teams (product, commercial, legal) and external stakeholders (clients, shipowners, and charterers) to manage claims and provide accurate, data-driven performance reports.
- Prepare detailed documentation and evidence to support claim negotiations and dispute resolution, working closely with legal and technical teams.
- Deliver voyage-based and periodic performance analysis to support both commercial decision-making and claims resolution.
- Maintain an organized system for tracking end-of-voyage reports and other performance data, ensuring timely action and follow-up.
- Ensure proper management and maintenance of claims-related databases and customer report requests, tracking all actions to completion.
Your profile:
We imagine you to be someone with relevant experience in handling claims related to time charter parties and vessel performance. You should have studied Marine subjects, such as Marine Engineering or Deck Officer, as these are crucial for understanding the technical and legal aspects of charter party claims. Alternatively, you could be someone who has worked closely in a team that handles charter party underperformance claims for merchant vessels.
We imagine you to be someone with relevant experience in handling claims related to time charter parties and vessel performance. You should have studied Marine subjects, such as Marine Engineering or Deck Officer, as these are crucial for understanding the technical and legal aspects of charter party claims. Alternatively, you could be someone who has worked closely in a team that handles charter party underperformance claims for merchant vessels.
Most probably, you have been involved in the analysis of vessel performance, particularly in the context of claims related to speed, fuel consumption, and commercial benchmarks. You have in-depth knowledge of report creation and data analysis, and you re comfortable supporting customers and internal teams on matters related to charter party performance and claims resolution.
We expect you to be tech-savvy and familiar with BI tools, MS Office, and Google Suite, enabling you to efficiently track claims, create reports, and manage databases as part of your day-to-day tasks.
Lastly, you must have strong written and oral communication skills, effective time management, and a self-motivated approach to handling multiple tasks and stakeholders in a fast-paced environment.
Additional benefits
At ZeroNorth, we value our employees and offer a comprehensive benefits package, which includes:
Additional benefits
At ZeroNorth, we value our employees and offer a comprehensive benefits package, which includes:
- Medical insurance comprehensive health coverage for you and your family to ensure well-being and peace of mind.
- Meal benefit enjoy daily meal allowances.
- Additional benefits (apart from salary) - Five days of working, Paid leave, Gratuity benefit, Health check up, Marriage allowance, Maternity benefit, Professional development opportunities.
About ZeroNorth
At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.
At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.
We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line.
Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together. Lets make global trade green.
Team Contact People Coordinator People
Current job openings
- Entry Meteorologist
- Vessel Onboarding Analyst
- Customer Support Consultant
Mumbai
Our Workspace Culture
As ZeroNorth continues to grow, our leadership in shipping digitalization only strengthens.
We firmly believe that unity drives progress. With a team composed of the industry s most inventive minds, tech enthusiasts, and visionary thinkers, we foster a culture where collaboration is paramount, deeply rooted in the core of our mission.
Located in the vibrant heart of Copenhagen, our state-of-the-art headquarters is more than just a workspace; its a symbol of our commitment to teamwork, valuing insights over hierarchy, and embracing adaptability.
As we navigate our growth and respond to the evolving needs of our team, we fully support a dynamic work environment, offering both in-house and remote work options.
About ZeroNorth
At ZeroNorth, were on a mission to make global trade greener every day. In a world where regulations, geopolitical shifts, and environmental concerns shape the maritime industry, we aim to create positive impact and drive towards zero emissions.
Data-Driven Impact
Data is our compass. In a constantly changing world, we rely on data for truth. By combining innovative technology, expertise, and massive data sets, our platform ensures seamless information flow from ship to shore, serving as a single source of truth throughout the value chain.
Partnering for Success We re with our customers every step of the way, supporting their journey towards sustainable and digital excellence. Our team is dedicated to solving complex problems and aligning commercial success with sustainability. True success means empowering our customers to make decisions that benefit both profit and the planet.
Together, we can make global trade green.
Founded in June 2020
Co-workers 600+
Customer Experience Professional Services Mumbai
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Employment Type: Full Time, Permanent
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