Customer Experience & Professional Services

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations; they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.

Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.

ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, Oslo, San Diego, Singapore, Sofia, and Tokyo. We are leading the industrys green transition, enabling our partners to leverage data for actionable decarbonization efforts.

Maritime Claims and Performance Associate at ZeroNorth

As Maritime claims and performance Associate in the Professional Services Team, you will contribute to delivering world-class technical expertise as an individual contributor to Vessel Performance projects and tasks.

Key responsibilities:

Your profile:

We imagine you to be someone with relevant experience in handling claims related to time charter parties and vessel performance. You should have studied Marine subjects, such as Marine Engineering or Deck Officer, as these are crucial for understanding the technical and legal aspects of charter party claims. Alternatively, you could be someone who has worked closely in a team that handles charter party underperformance claims for merchant vessels.

Most probably, you have been involved in the analysis of vessel performance, particularly in the context of claims related to speed, fuel consumption, and commercial benchmarks. You have in-depth knowledge of report creation and data analysis, and you re comfortable supporting customers and internal teams on matters related to charter party performance and claims resolution.

We expect you to be tech-savvy and familiar with BI tools, MS Office, and Google Suite, enabling you to efficiently track claims, create reports, and manage databases as part of your day-to-day tasks.

Lastly, you must have strong written and oral communication skills, effective time management, and a self-motivated approach to handling multiple tasks and stakeholders in a fast-paced environment.

Additional benefits

At ZeroNorth, we value our employees and offer a comprehensive benefits package, which includes:

About ZeroNorth

At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.

We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line.

Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together. Lets make global trade green.

Contact People Coordinator People

As ZeroNorth continues to grow, our leadership in shipping digitalization only strengthens.

We firmly believe that unity drives progress. With a team composed of the industry s most inventive minds, tech enthusiasts, and visionary thinkers, we foster a culture where collaboration is paramount, deeply rooted in the core of our mission.

Located in the vibrant heart of Copenhagen, our state-of-the-art headquarters is more than just a workspace; its a symbol of our commitment to teamwork, valuing insights over hierarchy, and embracing adaptability.

As we navigate our growth and respond to the evolving needs of our team, we fully support a dynamic work environment, offering both in-house and remote work options.

Data is our compass. In a constantly changing world, we rely on data for truth. By combining innovative technology, expertise, and massive data sets, our platform ensures seamless information flow from ship to shore, serving as a single source of truth throughout the value chain.

We re with our customers every step of the way, supporting their journey towards sustainable and digital excellence. Our team is dedicated to solving complex problems and aligning commercial success with sustainability. True success means empowering our customers to make decisions that benefit both profit and the planet.

Together, we can make global trade green.

Founded in June 2020

Co-workers 600+

Customer Experience Professional Services Mumbai

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