Salesforce Administrator

Role & responsibilities

• Applications Management: Oversee the use and improvement of Salesforce.com and related tech stack to continually increase efficiency and ease of use for the sales team.
• SFDC Support: Along with the Sales Operations Specialist, triage all support tickets in Salesforce.com while leading implementation of new products / features for sales and operations users in all business systems.
• Data Management: Manage and evaluate data to determine a products or campaigns effectiveness.
• Sales Forecasting: Support the Chief Revenue Officer, Sales Operations Manager, and Sales Leadership to enable accurate forecasting reporting for each segment of the business, including individual metrics.
• Territory Management: Outline and define various sales territories in SFDC.
• Training: Train new and current sales team employees on operational responsibilities required within ZeroFoxs business systems. Training responsibilities include, but are not limited to, tech stack, sales and operational processes, reporting, data governance, etc.
• Evaluation and Implementation: Evaluate data to validate the success of a product or sales plan, implementing alternative measures if the evaluation yields unsatisfactory results.

Required qualifications and skills

• Salesforce.com Administrator Certification (ADMIN 201)
• Experience performing the duties above, typically obtained in 3+ years. Candidates with technology industry experience, ideally working in startup or high growth environments, will be given priority consideration.
• Experience managing / maintaining Salesforce.com product features such as custom objects/fields, process builder, flow, & other automation features, currency management, advanced reports & dashboards, and CPQ is a must.
• High level of understanding of Salesforce security models (roles / profiles, field level security, permission sets, etc.)
• Experience with QA / UAT in sandbox environments and using change sets to deploy to a production environment.
• Experience with manipulation of data via Data Loader or related tool required.
• Experience with administration of related business applications a plus; e.g. Outreach, ZoomInfo, LeanData
• Proficiencies in change management, problem-solving, process improvement, operational excellence, and detail orientation
• Passion and proven ability to implement world-class sales processes, productivity improvements, sales technology, and training throughout the sales organization.
• Ability to work cross-functionally across multiple teams and stakeholders.
• Solid communication skills, both written and verbal. Must have the ability to deliver concise, logical, written documents and presentations across all organizational levels.
• Ability to work autonomously and lead sales operations-related programs, SFDC implementations and initiatives.
• Ability to effectively plan strategies and future sales operations and systems goals.
• Optimistic, can-do will-do attitude.
• Ability to multitask and respond effectively to changing priorities.