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339 Zensar Technologies Jobs

Salesforce CPQ Support Specialist (L1/L2 & Enhancements)

5-9 years

Pune

1 vacancy

Salesforce CPQ Support Specialist (L1/L2 & Enhancements)

Zensar Technologies

posted 17hr ago

Job Description

We are seeking a talented Salesforce CPQ Support Specialist to provide L1 and L2 support , manage enhancements, and contribute to ongoing projects. The role involves troubleshooting, maintaining workflows, and ensuring the seamless operation of Salesforce CPQ functionalities. The ideal candidate thrives in a hybrid work model and collaborates effectively with business teams through tools like Jira, Monday.com, and ManageEngine.
Key Responsibilities
  1. Support and Issue Resolution :
    • Provide L1 and L2 support for Salesforce CPQ issues and queries.
    • Resolve tickets using ManageEngine (Zoho) while maintaining SLAs.
    • Address support requests through business channels such as email , Slack , and ad hoc communications.
  2. Enhancements and Projects :
    • Collaborate with business stakeholders to identify and implement CPQ enhancements.
    • Track and manage enhancement tasks using Jira and Monday.com .
    • Ensure timely delivery of CPQ-related projects and improvements.
  3. Hybrid Work Coordination :
    • Engage with cross-functional teams onsite (3 days at Gainsight Hyderabad office).
    • Work remotely (2 days) while ensuring consistent productivity and communication.
  4. CPQ Configuration and Maintenance :
    • Maintain and update Salesforce CPQ configurations as needed.
    • Troubleshoot and resolve pricing, quoting, and configuration issues.
  5. Process Optimization :
    • Identify recurring issues and propose long-term solutions.
    • Contribute to documentation and knowledge-sharing initiatives to enhance support efficiency.
Required Skills and Qualifications
  • Technical Expertise :
    • Hands-on experience with Salesforce CPQ (Configure, Price, Quote) .
    • Familiarity with ticketing systems like ManageEngine (Zoho) .
    • Proficiency in Salesforce administration, workflows, and troubleshooting.
  • Project Management Tools :
    • Knowledge of tools like Jira and Monday.com for task and project tracking.
  • Communication Skills :
    • Ability to effectively interact with business teams via multiple channels (email, Slack, etc.).
    • Strong verbal and written communication skills.
  • Work Style :
    • Ability to work in a hybrid model and manage onsite and remote work effectively.
    • Availability for 3 PM to 11 PM IST work timings.
Preferred Qualifications
  • Previous experience in a Salesforce CPQ support role.
  • Salesforce CPQ Certification or Salesforce Administrator Certification.
  • Knowledge of SaaS business models and CPQ best practices.

Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Zensar Technologies through

(based on 159 Zensar Technologies interviews)
Job Portal
Campus Placement
Company Website
Referral
Recruitment Consultant
Walkin
41%
14%
10%
8%
6%
2%
19% candidates got the interview through other sources.
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What people at Zensar Technologies are saying

Support Specialist salary at Zensar Technologies

reported by 1 employee with 9 years exp.
₹6.1 L/yr - ₹7.8 L/yr
At par with the average Support Specialist Salary in India
View more details

What Zensar Technologies employees are saying about work life

based on 2.4k employees
77%
90%
74%
90%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Zensar Technologies Benefits

Submitted by Company
Work From Home
Team Outings
Health Insurance
Vacation & Paid Time Off
Sabbatical
Maternity & Paternity Leave +1 more
Submitted by Employees
Work From Home
Soft Skill Training
Cafeteria
Health Insurance
Job Training
Child care +6 more
View more benefits

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Zensar Technologies Pune Office Location

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Pune Office
Headquarter
Plot #4, MIDC, Off Nagar Road, Zensar Knowledge Park, Kharadi, Pune, Maharashtra Pune
411014

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