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Engaged Employer

Zensar Technologies

Compare

3.7

based on 2.4k Reviews

534 Zensar Technologies Jobs

ITSM Architecture and Design

Zensar Technologies Limited

3.7

based on 2.4k Reviews

10-12 years

Pune

ITSM Architecture and Design

Zensar Technologies

posted 12d ago

Job Role Insights

Flexible timing

Key skills for the job

DevOps Project Management PMO Operations Management Risk Management Vendor Management

+ 9 more

Job Description

Scope of Responsibilities

Balance the needs and expectations of project and operational stakeholders to ensure safe and successful design, implementation and transition of new and changed IT services;

Lead Service Design and Transition activities and engagement for one or more projects;

Specify requirements, design and document IT services to ensure they deliver against user and business expectations;

Create and manage completion of SACs and governance documents;

Warranty/ELS definition and implementation;

Identify service risks and work with senior stakeholders to ensure they are understood and managed;

Govern and communicate readiness for Go Live

Contribute to and deliver improvements to the end-to-end Service Design & transition process where this aligns with the requirements of the project;

Carry out and document service impact assessments;

Define, agree and document Service Approach depending on the requirements of the project;

Produce Service Design & Transition process deliverables required for projects to pass through PMO Stage Gates;

Deliverables

Service Design documentation, signed off by appropriate stakeholders

Service Acceptance Criteria documentation

Warranty and Early Life Support documentation where required

Service Risks assigned to owners and logged with IT Risk

Operational processes

Draft Work Orders for submission to Commercial and Vendor Management team

Service Approach planning document

Service Impact Assessment

Implementation Arrangements

“The Bank shall not seek to exercise any direction, control, or supervision over the Consultant’s working methods in the provision of services. Within the scope of services, the Consultant shall complete their work in adherence to relevant Bank policies, process and standards”

Expected Skills and Experience

Essential

Deep and broad experience of leading the Service Design & Transition process and production of associated artefacts across a variety of technology areas and project methodologies;

A practical understanding of ITIL and experience of applying it in a maturing environment, as well as project quality and risk management concepts;

Experience of RFPs and supplier selection processes including defining service requirements and SLAs

An understanding of how Service Design & Transition process is affected when adopting a set of different Project and Service Methodologies e.g. Agile, Scrum, DevOps & ITIL;

Strong understanding of project lifecycle and governance and ability to map Service Design & Transition activities and deliverables against it;

Ability to manage conflict and negotiate successful outcomes;

Ability to build and maintain effective relationships with suppliers and internal customers;

Experience of working in an organisation that is undergoing a significant technology or process transformation

Experience of creating and documenting new operational processes

Attention to detail and able to deliver high quality written and verbal output

Ability to collate and summarise numerous data sources and present it to senior leadership in a way that facilitates decision-making. In particular the ability to assess and articulate risk

Ability to work independently and quickly get to grips with a complex, fast-moving programme.

Willing and able to use initiative in order to adapt approach to the particular needs of the project;

Excellent stakeholder management skills, including constructively challenging senior stakeholders

Proven experience of delivering Service Design Packages across multiple delivery teams and 3rd parties

Experience of working with system integrators and managed services

Pragmatism and a flexible approach to problem solving

A team player with a positive and constructive attitude towards work and colleagues

Desirable

ITIL V3/V4 qualifications

Employment Type: Full Time, Permanent

Read full job description

Zensar Technologies Interview Questions & Tips

Prepare for Zensar Technologies Architect roles with real interview advice

What people at Zensar Technologies are saying

4.9

Rating based on 2 Architect reviews

Anonymous · Project & Program Management in Pune

Likes

Good work culture

Salary - Excellent

+6 more

Dislikes

Nothing as such as of now

Read 2 Architect reviews

Architect salary at Zensar Technologies

reported by 14 employees with 9-17 years exp.

₹19 L/yr - ₹55 L/yr

46% more than the average Architect Salary in India

View more details

What Zensar Technologies employees are saying about work life

based on 2.4k employees

76%

90%

74%

89%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Zensar Technologies Pune Office Location

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Pune (1)

Pune Office

Headquarter

Plot #4, MIDC, Off Nagar Road, Zensar Knowledge Park, Kharadi, Pune, Maharashtra Pune
411014