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ITSM Architecture and Design
6-10 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
ITSM Architecture and Design
Zensar Technologies
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Balance the needs and expectations of project and operational stakeholders to ensure safe and successful design, implementation and transition of new and changed IT services;
- Lead Service Design and Transition activities and engagement for one or more projects;
- Specify requirements, design and document IT services to ensure they deliver against user and business expectations;
- Create and manage completion of SACs and governance documents;
- Warranty/ELS definition and implementation;
- Identify service risks and work with senior stakeholders to ensure they are understood and managed;
- Govern and communicate readiness for Go Live
- Contribute to and deliver improvements to the end-to-end Service Design & transition process where this aligns with the requirements of the project;
- Carry out and document service impact assessments;
- Define, agree and document Service Approach depending on the requirements of the project;
- Produce Service Design & Transition process deliverables required for projects to pass through PMO Stage Gates;
Deliverables
- Service Design documentation, signed off by appropriate stakeholders
- Service Acceptance Criteria documentation
- Warranty and Early Life Support documentation where required
- Service Risks assigned to owners and logged with IT Risk
- Operational processes
- Draft Work Orders for submission to Commercial and Vendor Management team
- Service Approach planning document
- Service Impact Assessment
Implementation Arrangements
The Bank shall not seek to exercise any direction, control, or supervision over the Consultant s working methods in the provision of services. Within the scope of services, the Consultant shall complete their work in adherence to relevant Bank policies, process and standards
Expected Skills and Experience
Essential
- Deep and broad experience of leading the Service Design & Transition process and production of associated artefacts across a variety of technology areas and project methodologies;
- A practical understanding of ITIL and experience of applying it in a maturing environment, as well as project quality and risk management concepts;
- Experience of RFPs and supplier selection processes including defining service requirements and SLAs
- An understanding of how Service Design & Transition process is affected when adopting a set of different Project and Service Methodologies e.g. Agile, Scrum, DevOps & ITIL;
- Strong understanding of project lifecycle and governance and ability to map Service Design & Transition activities and deliverables against it;
- Ability to manage conflict and negotiate successful outcomes;
- Ability to build and maintain effective relationships with suppliers and internal customers;
- Experience of working in an organisation that is undergoing a significant technology or process transformation
- Experience of creating and documenting new operational processes
- Attention to detail and able to deliver high quality written and verbal output
- Ability to collate and summarise numerous data sources and present it to senior leadership in a way that facilitates decision-making. In particular the ability to assess and articulate risk
- Ability to work independently and quickly get to grips with a complex, fast-moving programme.
- Willing and able to use initiative in order to adapt approach to the particular needs of the project;
- Excellent stakeholder management skills, including constructively challenging senior stakeholders
- Proven experience of delivering Service Design Packages across multiple delivery teams and 3 rd parties
- Experience of working with system integrators and managed services
- Pragmatism and a flexible approach to problem solving
- A team player with a positive and constructive attitude towards work and colleagues
Desirable
- ITIL V3/V4 qualifications
Employment Type: Full Time, Permanent
Read full job descriptionZensar Technologies Interview Questions & Tips
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What people at Zensar Technologies are saying
Rating based on 2 Architect
reviews
Anonymous · Project & Program Management
in Pune
Likes
Good work culture
- Salary - Excellent
+6 more
Dislikes
Nothing as such as of now
Architect salary at Zensar Technologies
reported by
14
employees
with 9-17
years exp.
₹19
L/yr - ₹55
L/yr
42%
more
than the average Architect Salary in India
View more details
What Zensar Technologies employees are saying about work life
based on 2.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Zensar Technologies Benefits
Submitted by Company
Work From Home Team Outings Health Insurance Vacation & Paid Time Off Sabbatical
Submitted by Employees
View more benefits 
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