Technical Delivery Manager, AWS Managed Services

AWS Managed Services (AMS) is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full life-cycle services to provision, run, and support your infrastructure.

We are looking for someone that is at the forefront of transformational technology and has experience assisting enterprise customers take advantage of a growing set of AWS services and features to run their mission-critical applications. The Technical Delivery Manager Role is engaged with the client account level and is a trusted advisor; providing a forward-looking strategy while clearly outlining the investment and multi-step go-to-market plan necessary to help AMS customers onboard to AMS, and lead the changes to IT strategy, policies, processes, people, governance and partnerships. The successful candidate will be working closely with other AWS teams to ensure that all changes to a customer s environments are smoothly carried out while meeting customer requirements to onboard to AMS.


Key job responsibilities
The ideal candidate will be a dynamic professional capable of serving as AWSs ambassador within customer environments, skillfully leading discussions with senior leadership on critical aspects including incident management, risk assessment, and cloud best practices. Your role requires strategic thinking to help customers leverage AWS cloud solutions for maximum efficiency and innovation.

Key responsibilities include:

Building trusted advisory relationships with clients
Providing strategic guidance on AWS services utilization
Engaging with C-suite executives to align cloud solutions with business objectives
Managing technical discussions with stakeholders at all levels
Acting as the customers advocate within AWS
Ensuring customer requirements are effectively communicated and met
Leading critical incident response and communication
Developing governance frameworks for cloud technology implementation
Understanding and aligning with customers business strategies, architectures, and cloud adoption roadmaps
Monitoring KPIs and measuring benefits realization
Participating in customer meetings and maintaining regular engagement
Providing after-hours support for urgent issues as needed

The role demands excellent communication skills, technical expertise, strategic vision, and the ability to build and maintain strong client relationships while driving successful cloud adoption and optimization. The candidate should be comfortable to work to align with the Customer timezone

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud. - Bachelors degree
- 10+ years of Transition Management, IT Consulting, or IT Delivery experience working in a customer facing role with a high level of accountability
- Hands on experience leading large-scale Cloud based IT transformation projects
- 10+ years of experience in a customer facing delivery role (design/implementation/ consulting) at a cloud services provider, managed services provider or managed hosting provider.