Service Transition Lead

Role & responsibilities

1. Effective Service Design against fully defined requirements covering both functional and non-functional elements

2. Overall planning, administration and management of Service Transition delivery

3. Manage and coordinate the Service Transition functions and act as the prime interface for management in terms of Service Transition planning and reporting

4. Making a final recommendation to the business and IT regarding the decisions to release and deploy into production

5. Developing and governing the IT route to production lifecycle

6. Ensuring all policies and procedures are followed throughout transition.

7. Manage all aspects of the end-to-end release and deployment of new or changed services into the production environment including service roll-out planning, method of deployment and service acceptance criteria

8. Manage the provision of early life support during the warranty phase for initial support in response to incidents and errors detected within a new or changed service

Preferred candidate profile

1.Well versed with working knowledge & experience in ITIL practices [more specifically Service Design & Service Transition].

2. Experience in understanding technology system/solution design (Should understand and be able to interpret HLD/LLD/BRD), application performance needs and technology infrastructure.

3. Excellent negotiation, analytical, presentation and interpersonal communication skills with the proven ability to liaise with a wide range of internal and external stakeholders. Ability to identify stakeholders within and outside the tribe to connect, relate, build and maintain strong relationships for great business outcomes.

4. Good documentation skills to draft process, technical documents. Should be able to create knowledge articles and documents.

5. Past working experience in other ITIL processes like Incident management, Problem Management, Service request management, Event management, ITAM, Configuration Management, CMDB, KEDB and KMDB.

6. A growth mindset and ability to identify opportunities for continuous improvement.

7. Strong willingness to work on challenging projects, keep team player hat on, and deliver against firm timelines. A continuous and pragmatic problem solver.ships. Ability to facilitate, communicate and negotiate with ease. Enjoy creating order from chaos. Great with people and know how to build and maintain relation

Note: This is a work from office opportunity in Bangalore and Chennai Loc only