Transition Manager (Non-IT/BPO experience)

This position requires on-site presence and need someone comfortable working in WFO set-up.

Preferably looking for someone who can join within 15 days considering the urgency of this role.

Non-IT Transitions /BPO transitions experience is must.

Responsibilities:

• Manage active transitions as assigned.
• Be the customer's SPOC for all questions, decisions, actions and updates as applicable.
• Support the project as the first escalation point for internal and customer issues.
• Drive governance calls and meetings for internal and customer updates.
• Plan for, conduct and manage relevant trainings to be delivered to transitions team.
• Participate in / conduct assessments to gauge the training needs of the team.
• Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.
• Participate in creation and review of transition solutions for RFPs / RFIs and any other pre sales support as needed.
• Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.
• Combining process migration activities along with IT implementation
• Gives customer distinct advantage as vendor manages both IT as well as the operations
• Optimization of the transition methodology reduce time, reduce costs, reduce risks, retain/ improve quality
• Responsible for risk management understand the business and operational risks and develop and execute mitigation plans. Responsible for driving process specific business continuity planning.
• Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity.
• Participate in opportunity analysis / due diligence of potential projects. Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle.