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SFDC BA
Zensar Technologies
posted 10hr ago
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Flexible timing
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Job Description
1. Requirement Gathering Analysis:
- Collaborate with stakeholders to understand business needs and translate them into Salesforce requirements.
- Conduct workshops, interviews, and surveys to gather functional and non-functional requirements.
- Document business processes, workflows, and system integrations.
2. Salesforce Solution Design Implementation:
- Work with technical teams to design, configure, and implement Salesforce solutions.
- Create and manage reports, dashboards, and workflows to support business needs.
- Assist in developing custom objects, fields, validation rules, and process automation (Flows, Workflow Rules, Process Builder).
3. Stakeholder Communication Documentation:
- Act as a liaison between business teams and technical teams.
- Prepare user stories, functional specifications, and requirement documents.
- Conduct training sessions and create user manuals to improve adoption.
4. Data Management Integration:
- Ensure data integrity and accuracy within Salesforce through best practices.
- Work on data migration and cleansing activities as needed.
- Assist with Salesforce integrations (APIs, third-party apps, middleware tools like MuleSoft).
5. Testing Deployment:
- Conduct UAT (User Acceptance Testing) and facilitate feedback collection.
- Support deployment and post-implementation troubleshooting.
- Identify and resolve system issues, working closely with Salesforce admins and developers.
6. Continuous Improvement Best Practices:
- Stay updated with Salesforce releases and new features.
- Propose enhancements to maximize Salesforce ROI.
- Support change management and adoption strategies.
Required Skills Qualifications
- 5+ years of experience as a Salesforce Business Analyst.
- Strong knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud .
- Experience with requirement gathering, user stories, process mapping, and documentation .
- Hands-on experience with Flows, Process Builder, Validation Rules, Reports, and Dashboards .
- Familiarity with Salesforce data model, objects, and security model .
- Experience working with Salesforce integrations (APIs, third-party tools, middleware like MuleSoft, Jitterbit, or Boomi) .
- Strong problem-solving, analytical, and communication skills.
- Experience working in an Agile/Scrum environment .
- Salesforce Certified Administrator or Business Analyst (Preferred).
Preferred Qualifications
- Experience in industries like healthcare, financial services, telecom, or manufacturing .
- Familiarity with CPQ, Field Service Lightning (FSL), or Marketing Cloud .
- Experience with JIRA, Confluence, or other Agile tools .
Employment Type: Full Time, Permanent
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What people at Zensar Technologies are saying
What Zensar Technologies employees are saying about work life
based on 2.4k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Zensar Technologies Benefits
Submitted by Company
Work From Home Team Outings Health Insurance Vacation & Paid Time Off Sabbatical
Submitted by Employees
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