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29 Kalypso It Solutions Jobs
Salesforce BA CPQ
Kalypso It Solutions
posted 16hr ago
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Job Description
Job Description
The Salesforce BSA is responsible for successfully designing and implementing solutions that enable business objectives and outcomes. The technologies include but are not necessarily limited to Salesforce.com products and APIs.
- Work closely with business stakeholders to understand their requirements.
- Analyze business processes and identify gaps that Salesforce can address.
- Document and refine user stories, use cases, and functional specifications.
- Collaborate with the Salesforce technical team to design solutions that align with business requirements.
- Provide input on the design of data models, system integrations, and workflows in Salesforce.
- Ensure solutions are scalable, flexible, and aligned with Salesforce best practices.
- Act as the bridge between business users and the technical development team
- Facilitate clear communication, ensuring all stakeholders understand project scope, timelines, and outcomes.
- Translate complex technical information into easily understood business terms.
- Conduct or oversee User Acceptance Testing (UAT) to ensure solutions meet business needs.
- Identify, document, and track issues found during testing and ensure their resolution.
- Help define data migration and data integration strategies for Salesforce.
- Ensure data quality and integrity are maintained within Salesforce and across integrated systems.
- Provide end-user training and create training materials.
- Serve as a resource for ongoing support, troubleshooting issues, and implementing new features or processes post-deployment.
- Stay updated with Salesforce releases and identify opportunities to leverage new functionality to improve business processes.
- Identify and recommend process improvements based on best practices.
Skills, Knowledge, Experience and Education
- Bachelor s degree in computer science, management information systems, engineering, or related field
- Minimum 5 yrs. of experience as a salesforce consultant
Salesforce Expertise:
- Strong knowledge of Salesforce Cloud platforms and the various components.
- Assist in Salesforce system configuration, such as setting up custom fields, page layouts, reports, dashboards, and workflows.
- Experience with Salesforce Lightning and Lightning Components.
- Understanding of Salesforce data model and security model.
- Stay updated with the latest Salesforce technologies, trends, and best practices, and continuously enhance expertise in implementation strategies.
- In-depth understanding of Salesforce platform architecture, data model, and security model.
- Salesforce certifications
- Proficiency in customizing Salesforce objects, layouts, and flows.
- Ability to create custom validation rules, triggers, and automation.
Temperament
- Ability to adapt to and assist colleagues through change and support change management processes.
- Strong team orientation and ability to collaborate with the business and IT organizations.
- Strong teamwork, customer service and organizational skills
- Ability to retain and convey a positive attitude in challenging circumstances.
- Act courageously by sharing viewpoints openly and directly with others, providing relevant and timely information and feedback, as required.
- Remain open to ideas; integrates multiple perspectives in decision-making.
- Maintain a positive demeanor during periods of uncertainty, conflict, and stress.
- Ability to influence and obtains results through others within Rockwell in a respectful way.
- Open mindset and willingness to learn and promote new philosophies to impact culture and organizational transformation initiatives.
- Create an environment that encourages the open exchange of information and viewpoints.
- Conform to all aspects of the company s goals, values, and standards of ethical conduct while demonstrating integrity, trustworthiness under all circumstances. Treat others honestly and fairly
- Adapt appropriately to competing demands and shifting priorities
IPC - Information Processing Capability (Factors of Complexity)
- Ability to work on issues of moderate scope where analysis of situations or data requires a review of relevant factors.
- Exercise judgment within defined procedures and practices to determine appropriate action.
- Apply process improvements to facilitate improved outcomes.
- Implement and execute processes across business/function to achieve assigned goals.
- Seek out and embrace relevant perspectives when assessing a situation or making a decision; demonstrate clear understanding of multiple viewpoints.
- Leverage business insights in proposing solutions and facilitating change.
- Scope of work: Receive assignments in the form of objectives with goals and the process by which to meet the goals.
- Ability to manage multiple priorities and projects simultaneously, ensuring stakeholder expectations are managed appropriately.
- Ability to manage competing demands, accept criticism and constructive feedback, while being extremely adaptable and flexible
- Strong analytical skills; ability to distill information from disparate data sources and the capability to tell the story behind it, as well as recommendations for next steps
Accepts Role Requirements
Business Acumen:
- Understanding of Leads and Opportunities, sales and quoting processes, Case and Knowledge Management, Experience, Field Service.
- Ability to translate business requirements into technical solutions.
- Strong analytical and problem-solving skills.
- Excellent communication skills to collaborate with stakeholders.
Salesforce BSA Preferred Certifications and Commitments:
- Salesforce Admin , Business Analyst or Consultant Certification.
- Preferred to have certification associated with any business process such as Sales Cloud, Marketing, Services, CPQ Or Experience clous.
- Unwavering commitment to, and the ability to model, the standards of behavior set in our Code of Conduct
- Enthusiasm for relationship building and partnership across the organization at all levels.
- Cultivate networks with people across a variety of functions and locations within the organization.
- Values working in a team-oriented culture and building consensus with stakeholders before making key decisions.
- Actively pursues personal continuous learning, development of skills and knowledge in job-related technical and professional areas.
- Actively participates in global calls and meetings via phone or in-person.
- Promote the values of a diverse work force
Employment Type: Full Time, Permanent
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