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Engaged Employer

Zensar Technologies

Compare

3.7

based on 2.4k Reviews

271 Zensar Technologies Jobs

Right Office Agent

Zensar Technologies

3.7

based on 2.4k Reviews

1-3 years

Bangalore / Bengaluru

1 vacancy

Right Office Agent

Zensar Technologies

posted 5hr ago

Job Role Insights

Flexible timing

Key skills for the job

Excel Cisco Windows System Administration CRM VLOOKUP Time Management

+ 1 more

Job Description

General Skills :

Communication Skills :

1. Exceptional communication skills, including:

i. Rapport building and use of Customer-centric language.

ii. Active listening skills, empathy, conflict management and time management techniques.

iii. Questioning techniques to drive understanding and clarification of Customers needs.

2. Excellent business English comprehension and communication skills, written & spoken, to handle multi-channel engagement (Chat, email, phone, CRM).

Transactional Skills :

1. Ability to work independently on Customer transactions end to end by leveraging multiple tools, Knowledge Management, and self-help tools.

2. Enforcing business rules, as specifically set forth in the Cisco CLO Knowledge Management System, and offering alternative solutions where appropriate.

Problem-Solving and Adaptability :

1. Quick learner with strong problem-solving, critical thinking, and analysis skills.

2. Flexibility and adaptability to adjust as the business evolves.

3. Detail-oriented with the ability to process complex transactions.

Motivation and Leadership :

1. Self-motivated and driven to succeed with natural curiosity, initiative, and tenacity.

2. Ability to juggle multiple tasks while maintaining composure.

Technical Skills:

1. Computer literacy, including experience with case management systems, email, chat, and Windows-based applications, including MS Excel skills such as V-lookup, Pivot tables, and formulas, as required for the position.

2. Ability to effectively navigate multiple systems at once to accomplish a task.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Officer roles with real interview advice

People are getting interviews at Zensar Technologies through

(based on 162 Zensar Technologies interviews)

Job Portal

Campus Placement

Company Website

Referral

Recruitment Consultant

Walkin

41%

14%

10%

19% candidates got the interview through other sources.

High Confidence

What people at Zensar Technologies are saying

What Zensar Technologies employees are saying about work life

based on 2.4k employees

76%

90%

74%

89%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Zensar Technologies Bangalore / Bengaluru Office Location

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Bangalore / Bengaluru (1)

Bengaluru/Bangalore, Karnataka Office

RMZ Ecoworld Infrastructure Pvt Ltd RMZ Ecoworld Campus 101 & 102, SEZ Plot B, Campus 5A, 1st Floor, Bhoganahalli Village, Sarjapur Outer Ring Road Devarabeesanahalli, Bengaluru – 560 103 Bengaluru/Bangalore, Karnataka
560103