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Zensar Technologies
posted 5hr ago
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Job Description
General Skills :
Communication Skills :
1. Exceptional communication skills, including:
i. Rapport building and use of Customer-centric language.
ii. Active listening skills, empathy, conflict management and time management techniques.
iii. Questioning techniques to drive understanding and clarification of Customers needs.
2. Excellent business English comprehension and communication skills, written & spoken, to handle multi-channel engagement (Chat, email, phone, CRM).
Transactional Skills :
1. Ability to work independently on Customer transactions end to end by leveraging multiple tools, Knowledge Management, and self-help tools.
2. Enforcing business rules, as specifically set forth in the Cisco CLO Knowledge Management System, and offering alternative solutions where appropriate.
Problem-Solving and Adaptability :
1. Quick learner with strong problem-solving, critical thinking, and analysis skills.
2. Flexibility and adaptability to adjust as the business evolves.
3. Detail-oriented with the ability to process complex transactions.
Motivation and Leadership :
1. Self-motivated and driven to succeed with natural curiosity, initiative, and tenacity.
2. Ability to juggle multiple tasks while maintaining composure.
Technical Skills:
1. Computer literacy, including experience with case management systems, email, chat, and Windows-based applications, including MS Excel skills such as V-lookup, Pivot tables, and formulas, as required for the position.
2. Ability to effectively navigate multiple systems at once to accomplish a task.
Employment Type: Full Time, Permanent
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People are getting interviews at Zensar Technologies through
People are getting interviews through
(based on 162 Zensar Technologies interviews)
Job Portal
Campus Placement
Company Website
Referral
Recruitment Consultant
Walkin
41%
14%
10%
8%
6%
2%
19% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Zensar Technologies are saying
What Zensar Technologies employees are saying about work life
based on 2.4k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Zensar Technologies Benefits
Submitted by Company
Work From Home Team Outings Health Insurance Vacation & Paid Time Off Sabbatical
Submitted by Employees
View more benefits 
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