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Vice President of Engineering, India
Zendesk
posted 6hr ago
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Flexible timing
Key skills for the job
Job Description
As a Leader for our Product Development Centre of Excellence in Pune:
- Serve as a key subject matter expert on the product development cycle within India, providing strategic insights and guidance to enhance product delivery and innovation
- Collaborate with senior leaders to meet product development goals and ensure timely, high-quality delivery of features and enhancements.
- Own end-to-end delivery, from concept to release, ensuring scope, timeline, and quality standards are met.
- Drive innovation by encouraging teams to explore new technologies and approaches to solving complex challenges.
- Build a high-performing engineering organization by recruiting and mentoring top talent.
- Engage with Zendesk s customers and leadership teams in APAC to participate in region-level strategic development for Zendesk.
- Continuously improve deliver, foster team growth, and ensure team health
- Develop growth and training programs for engineers and engineering leaders in India
- Communicate progress and key decisions broadly within the organization.
- Lead cross-functional teams in Engineering, Product Management, and Design for key product areas
- Serve as a trusted technical advisor, providing guidance on architecture, code quality, and technical strategy to ensure the scalability and reliability of our products.
- Actively mentor engineering leaders to elevate technical standards and decision-making within the organization.
- Step into critical situations to provide clarity and direction, ensuring the team overcomes challenges effectively and efficiently.
As a Growth Hub Leader for Pune:
- Represent Zendesk to customers, partners, and the broader technology community in Pune and APAC.
- Design and deliver experiences that support connection, collaboration, learning, and celebration in the Pune site, in alignment with Zendesk culture.
- Serve as a trusted voice within the global leadership team, sharing key decisions and progress related to the site.
- Oversee local entity management, including legal, administrative, financial, and regulatory compliance.
- Serve as company representative and signatory for regulatory and legal documents.
- Participate in the business recovery and continuity team, ensuring a safe working environment.
- Engage in community initiatives and represent Zendesk in local industry groups.
- Partner with Zendesk s Social Impact team for community engagement aligned with global CSR priorities.
- Oversee budgets related to the employee experience in the hub
- Share best practices within the Zendesk Site Leader community and contribute to the global success of the site leader model.
- Minimum 15+ years of experience leading a product development function, including overseeing teams with both frontend and backend technologies
- Proven track record as a VP of Engineering or a similar leadership role, delivering scalable, high-quality products built for flexibility and growth.
- Extensive experience leading cross-functional teams in globally distributed environments.
- Ability to drive both technical and strategic product discussions across Engineering, Product Management, and Design.
- Expertise in building high-impact, self-sufficient teams, with experience hiring top talent and mentoring leaders.
- Strong desire to engage with the local software engineering community and represent Zendesk s brand.
- Deep understanding of large-scale SaaS architecture and product development at scale.
- A strong foundation in software architecture and system design, with the ability to evaluate and influence key technical decisions across product and engineering teams.
- While hands-on coding is not expected, the ability to assess technical talent, provide architecture direction, and review critical code paths when needed is essential.
- Demonstrated experience working closely with Product Management to align engineering goals with business objectives, ensuring seamless delivery of customer-centric solutions.
- Excellent communication and influencing skills across multiple business functions and geographies.
- Demonstrated commitment to diversity, equity, and inclusion.
- Experience with the BOT (Build-Operate-Transfer) model is a plus.
- Minimally a Bachelor s Degree in Computer Science, Engineering, Information Technology, or a related field. Masters in Engineering/Technology is a plus
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
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