Zelite Solutions - Dynamics CRM Developer (2-4 yrs)

Job Description :

- Must have over 4+ years of Experience in MS Dynamics 365 CRM (on-premise / Cloud)

- Must have good Techno-Functional knowledge on MS Dynamics 365 CRM Sales & Field Services and end to end customization

- Complete process flow understanding and experience in key areas Sales, Marketing, Case Management and Field service.

- Hands-on experience in Development/Support/Implementation projects

- Will be responsible to interact with end-users/client to take down their requirements and train them as and when required.

- Must have experience in interacting with international clients

- Should have sound knowledge of implementing MSD CRM best practices

- Must have experience on end-to-end MSD CRM Implementation/deployment

- Should be able to leverage his/her experience with Dynamics CRM to step back and recommend and / implement Dynamics CRM best practices including any structure, grooming/clean-up, or basic changes as may be needed to properly conform with the standard Dynamics CRM workflows and thus facilitate efficient use of the system

- Should be able to provide some level of ad-hoc end user training as needed for Dynamics CRM modules, workflows, or general questions coming from end-users

- Should have good command on Entity Customization, Business Units, Security aspects, Plugins, Workflows, Custom workflows, JavaScript web resources, services.

Job Summary :

- Facilitate workshops to develop business requirements; create demonstrations to provide proof of concept; plan and assist the team.

- Must have worked with both technical and functional aspects in MS Dynamics 365 CRM.

- Must have worked & strong knowledge in C#, javascript Dynamics CRM SDK, Entity Framework.

- Must have Strong knowledge in PowerAutomate, PowerApp & Module Driven Apps

- Should have developed Workflow/Custom Workflow development and Front-End Entity Form development.

- Must have work experience in Entity Customizations and Entity View Customizations

- Data migration and integration mappings using SQL Integration Services, Web Services

- SQL Reporting Services

- The role includes working with customers' technical, business and management teams to understand their strategy and identify their 'must-have' requirements, in order to design and deliver highly complex integrated solutions

- Provide input and advice regarding Microsoft Dynamics CRM capabilities, functions and features to clients and prospects

- Conduct hands-on implementation, the configuration of the various components of Microsoft Dynamics CRM

- Build positive client relationships by developing an understanding of the client's business processes

- Perform requirements gathering, Business Process Analysis

- Understand customer requirements and advise the project team on highly specialized, complex solutions architecture and implementation

Adapt to different end-user learning styles when training, gathering requirements, etc.

- Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional requirements, design, training, process engineering, etc.

- Assist internal resources with support or pre-sales of Microsoft CRM and related integrations

Education & Experience

- Graduate or Post Graduate

- 3+ years of experience implementing Microsoft Dynamics CRM is required

- Significant experience with sales management, marketing, and/or customer service processes

- Good to have Microsoft Dynamics CRM certification.

Performance Skills

- Excellent communication skills

- Self-Starter with ability to handle multiple tasks and shifting priorities

- Thinks clearly and calmly under pressure

- Investigates problems to establish real or hidden causes

- Places emphasis on client satisfaction

- Learns new concepts quickly and thoroughly

- Promotes the mission and shared values of our company