General Manager - Post-Contracting (15-20 yrs)

- Ensure that business users comply to the Contractual Terms & Conditions by jointly reviewing the Contract KPIs/SLAs, timelines and deliverables.

Accountability:

Key Activities:

- Ensure that business users comply to the Contractual Terms & Conditions by jointly reviewing the Contract KPIs/SLAs, timelines and deliverables.

- Issue proactive reminders to support Business Owner and/other accountable parties of need to perform contract activities and fulfill contractual obligations throughout the contract term. Periodic review with business teams to ensure all contractual terms & conditions, SLA/KPI tracking are adhered to.

- Highlight cases penalty needs to be levied for contractual non compliance.

- Develop dashboard on contract compliance and prepare Non-compliance reports.

- Provide a dashboard to the Management (E.g., Contracts under Management, Manage the DOA, SLA tracking and deviations, deliverables, timelines, Obligations; if any)

- Improve effectiveness of CLM Tool

- Oversee the use of CLM tool and systems, ensuringthey are used effectively to track contracts, obligations, and SLA/KPIs.

- Ensure integration of CLM tool with other standalone systems on which SLA/KPI tracking is going on.

- Support the key stakeholders in understanding the obligations to ensure tracking and fulfillment

KEY ACCOUNTABILITIES:

Additional Details:

- Identify opportunities to improve current contract compliance processes and devise plans to implement these changes

- Implementation of Policies and procedures for Contract Compliance management in relation to Post contracting based on company policies, supplier, customer requirements, regulatory bodies and associations, and the overall execution strategy considering risk, pricing, scope, and schedule. Also, ensuring timely review and updation of post contracting related policies and procedures.

- Provide guidance and leadership on contract related matters to crossfunctional team members.

- Proactively investigate and recommend process improvement steps to streamline contract compliance related processes.

- Communicate contract-related information to all stakeholders.

- Collaborate and support business's efforts in resolving disputes and managing crises by employing appropriate conflict resolution techniques, including negotiation and mediation

- Supports Legal/ Finance/ Business in handling dispute resolution, litigation and arbitration proceedings. Notifies and liaises with Legal/ Finance/ Business to report major claims and keeps Legal/ Finance/ Business updated on any critical development during execution of the contract.

- People Management & Team Building

- Build and lead a high-performing team, fostering a culture of creativity, accountability, and continuous improvement.