Facilities Manager - India

Facilities Manager - India

Reporting to: Regional Facilities Management

Department: Global Facilities

Job Description

Since establishing the YouGov Centres of Excellence (CenX) operations in India, our footprint has expanded, and we now have nearly 600 staff across four locations in the country. To support YouGov s dynamic growth, we are seeking to add a Facilities Manager to our team in India on a temporary basis, with the potential for this role to become permanent.

This position plays a crucial role in ensuring the seamless operation of all property and facilities services in India and involves providing support for regional and global facilities projects under the guidance of the Regional Facilities Management.

This newly established role is particularly suitable for a seasoned facilities management professional who ideally holds a Facilities Management qualification (diploma/certification) or has significant experience in the field. Desired requirements also include prior experience in managing front-of-house and facilities teams.

The position will be based in our Mumbai office. Candidates must demonstrate flexibility to cover office operational hours on a rotational basis, with occasional requirements to travel to other office locations in India.

Responsibilities

Office and Facilities Management

Provide hands-on support for the office, overseeing office services, assets, landlord and supplier relationships.

Manage the onboarding and offboarding processes for local staff, ensuring a seamless transition and positive employee experience.

Actively support internal and external meetings as required by the business

Oversee and organise a calendar of social events to foster a sense of community and engagement within the office.

Collaborate with HR, Finance, and IT teams on initiatives to enhance the employee value proposition.

Seek opportunities to improve facilities services and office upkeep to support the company and departmental goals by regularly engaging with stakeholders.

Work closely with suppliers to ensure the highest quality of services provided, such as site security, waste management, janitorial services, security systems, pest control, HVAC, fire safety, catering, utilities, business travel, and more, with an emphasis on cost optimisation.

Coordinate staff business travel arrangements in accordance with policies and procedures.

Deliver regular reporting on office utilisation, energy efficiency, waste management, employee travel, and more.

Develop strong relationships with local businesses to secure staff discounts.

Manage contents on the internal office intranet pages and actively engage with staff on property and office services issues to uphold excellent communication and awareness.

Financial

Plan, manage, and report on the facilities budget, covering both capital and operational expenditures.

Coordinate the office expense process (Purchase Order, Invoices, Petty Cash and Corporate Card expenses).

Deliver cost savings through regular tenders and market research initiatives.

Compliance and Risks Mitigation

Oversee the health and safety framework management to maintain a safe and healthy work environment.

Ensure all necessary regulatory services, policies, processes, and permits are in place and regularly reviewed.

Regularly test the Business Continuity Plan to ensure operational resilience in unforeseen incidents.

Take ownership of the Office Physical Security Policy, coordinate, and report on compliance to support the ISO27001 standards.

Conduct office and home-based risk assessments in accordance with the relevant policies to promote best-in-class ergonomics, mitigate health and safety risks, and enhance productivity.

Projects

Provide support for global and regional projects as needed to address changing business requirements.

Promote ESG efforts in partnership with ESG Management to strengthen YouGovs commitment to responsible practices.

Lead office space optimisation projects, promoting an agile, vibrant, and collaborative work environment.

Collaborate with the Regional Facilities Management to develop standardised facilities operation strategies that align with YouGovs vision.

People management

Lead the local Facilities team in India, cultivating a culture of high performance.

Conduct comprehensive annual and mid-year performance reviews, aligning individual goals with departmental and company objectives.

Continuously assess the teams skills and qualifications, promoting self-driven growth through resources such as LinkedIn Learning and the YouGov Academy, fostering a culture of continuous improvement.

What do I need to bring with me?

• A minimum of 5 years of experience in an office/facilities management role
• Advanced knowledge of Microsoft Packages (Excel, PowerPoint, Forms, and more).
• Excellent interpersonal, verbal, and written communication skills.
• Exceptional organisational and time management skills.
• The ability to manage your workload and supervise the work of others concurrently.
• Willingness to work in the office.

Behavioural competencies

Positive and proactive.

Resilient.

Quick to provide solutions in critical situations.

Able to deliver results, meet deadlines, and manage time effectively.

Approachable, curious, and engaged. (We dont need all the answers immediately, but we always want to find them!)

Able to work autonomously and as a team