Consultant Customer Service (CS)

• YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation
• At YASH, were a cluster of the brightest stars working with cutting-edge technologies
• Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future

We are looking forward to hire Customer Service (CS) Professionals in the following areas :

• Should be strong in CS SD configurations in ECC S4
• Should be strong in communication, processes and project governance
• Should be strong in interfaces
• Should be familiar with CS like repair flow, field service
• able to execute end to end service cycles
• Should be able to handle all configurations like Catalogs, catalog profiles, priorities, status profile, DIP profiles, serial number profiles, tasks, activities, and object types
• Should be familiar with notification screen areas, screen structure tabs
• Should be able to create LSMW for all master data like Equipment / serial number / condition records / customer master
• Should be able to handle equipment classifications / characteristics
• Should have deep understanding on data loads like Equipment Serial number
• Strong knowledge on Warranty master / warranty management process enhancements
• Should have deep understanding on Work centers, costs, and settlement rules in service order
• Should be able to handle configuration issues in all the SD process like Intercompany, Consignment and Third-party sales
• Should be able to design all sales outputs and output management in S4
• Ability to propose end to end configurations for Standard and repair sales cycles
• Should have deep understanding on pricing procedure Copy control setup
• Should have understanding on all customer master fields and able to map the fields and structure relations for LSMW
• Should be able to handle all data loads like Pricing master, CMIR and customer master