Sr. Consultant - Customer Service (CS) Job

We are looking forward to hire Customer Service (CS) Professionals in the following areas :

Should be strong in CS &SD configurations in ECC & S4

Should be strong in communication, processes and project governance

Should be strong in interfaces

Should be familiar with CS like repair flow, field service. able to execute end to end service cycles.

Should be able to handle all configurations like Catalogs, catalog profiles, priorities, status profile, DIP profiles, serial number profiles, tasks, activities, and object types

Should be familiar with notification screen areas, screen structure tabs

Should be able to create LSMW for all master data like Equipment / serial number / condition records / customer master

Should be able to handle equipment classifications / characteristics

Should have deep understanding on data loads like Equipment Serial number

Strong knowledge on Warranty master / warranty management process enhancements

Should have deep understanding on Work centers, costs, and settlement rules in service order

Should be able to handle configuration & issues in all the SD process like Intercompany, Consignment and Third-party sales.

Should be able to design all sales outputs and output management in S4

Ability to propose end to end configurations for Standard and repair sales cycles

Should have deep understanding on pricing procedure & Copy control setup

Should have understanding on all customer master fields and able to map the fields and structure relations for LSMW

Should be able to handle all data loads like Pricing master, CMIR and customer master.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture