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Travel desk Lead
Yash Pakka
posted 4d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Travel Management
- Finalize contracts and define SLAs for travel services.
- Maintain comprehensive knowledge of airlines, train services, and other travel operations.
- Develop and manage itineraries for company travel.
- Logistics
- Oversee company and vendor vehicle management.
- Ensure timely arrangement of vehicles and rostering.
- Visa & Currency
- Handle documentation processes for visa issuance.
- Maintain knowledge of travel insurance guidelines.
- Monitor exchange rates and manage currency requirements for various countries.
- Hotel Booking
- Liaise with local hotel vendors and negotiate standard rack rates.
- Establish and maintain relationships with hotel vendors for both domestic and international bookings.
- Automation
- Develop Standard Operating Procedures (SOP) and work standards.
- Drive process automation to align with organizational needs.
- Conduct User Acceptance Testing (UAT) and implement automated systems.
- External and Internal Communication
- Communicate effectively with both internal and external stakeholders.
- Address and resolve basic inquiries about the companytravel and logistics services.
- Compile and process vendor invoices within stipulated timelines.
- Grievance Handling
- Assess the severity of complaints and take appropriate action.
- Maintain logbooks and historical data for all incidents.
- Provide efficient resolutions to grievances, ensuring customer satisfaction.
- CUG Management
- Distribute Closed User Group (CUG) connections and numbers to team members.
- Prepare and manage monthly deduction sheets.
- Oversee the activation and deactivation process of CUG services.
- Quality Enhancement
- Drive continuous improvement in travel systems and processes.
- Facilitate enhancements and remain updated on industry developments.
Employment Type: Full Time, Permanent
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What people at Yash Pakka are saying
What Yash Pakka employees are saying about work life
based on 21 employees
Strict timing
Monday to Saturday
Within country
Day Shift
Yash Pakka Benefits
Free Transport 
Health Insurance 
Team Outings 
Education Assistance 
Soft Skill Training 
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