Academic Coordination - Manager

Academic Coordination Manager

Job Title: Manager - Academic Coordination

Department: Operations
Reports To: Operations Head
Job Type: Full-time

Job Description

We are seeking a self-driven, process-oriented, dynamic leader to join PUMPA(Yaclass Tech Pvt Ltd) as Manager - Academic Coordination.

Our team of academic coordinators is responsible for motivating our clients to complete their assigned tasks, handling client queries, keeping clients updated on their progress, and reporting on key achievements and findings to the management.

In this role, you will oversee and manage the team of academic coordinators, and ensure smooth execution of key processes of the team. You will act as a bridge between different departments(Mentoring, Sales, IT), ensuring alignment with company goals while maintaining high-quality communication with our clients.

Key Responsibilities

• Operational Management: Oversee and manage the day-to-day operations of the Academic Coordination team, ensuring efficiency and productivity.
• Team Leadership: Guide, train, and support a team of Academic Coordinators, addressing challenges and resolving disputes between ACs and clients.
• Process Improvement: Develop and implement strategies to optimize workflows, reduce inefficiencies, and enhance the overall operational framework.
• Customer Success: Ensure seamless onboarding, coordination with mentoring, and issue resolution for students and parents to maintain high satisfaction levels.
• Scheduling & Monitoring: Plan and oversee student batches and schedules, track live session attendance, and monitor live session quality.
• Reporting & Analytics: Prepare and present operational reports, tracking key metrics such as customer satisfaction(CSAT), student retention, team performance, and efficiency.
• Cross-functional Coordination: Work hand-in-hand with the business, IT, and support teams to quickly resolve issues, roll out updates, and stay aligned with the organizations goals.

Required Skills & Qualifications

• Bachelors/Masters degree in Engineering/Education/Business.
• Demonstrated experience (4+ years) in operations management/ post-sales/ customer success preferably in the EdTech industry.
• Strong leadership, communication, analytical, and team management skills.
• Excellent organizational and problem-solving skills.
• Professional experience in working with CRM software and other tools related to operations management.
• Excellent fluency in English, Tamil, and Hindi(spoken and written).
• Ability to work under pressure and manage multiple priorities effectively.

Preferred Qualifications

• Handled a team of 10 or more direct reports.
• Experienced in managing remote or hybrid teams.
• Professional level understanding of the Indian K12 educational landscape.
• Demonstrated experience in developing effective operational processes for a team.

Additional Details:

• Work Timings - 11:30 AM - 8:30 PM, 5 days/week(Mon to Fri)(May change upon business needs), but should be available to support the team members for critical queries on days off.

Work Location - Chennai(hybrid presently but work-from-office in 2025).

• Compensation - 7 to 10LPA (Upto 20% increase from the previously drawn CTC, But range is fixed from 7LPA to 10LPA).