Customer Service Lead

Customer Service Executive role at team is to support the company with all the Customer related interaction, defining processes and procedures to improve service levels. The right candidate should aim to grow either as a Customer Service Lead at team in 2-3 years time. While it is an Individual contributor role at this point. It will be managerial role, once we hire customer service representatives.

• Maintaining a positive, empathetic and professional attitude toward customers always.

• Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.

• Communicating with customers through various channels. Where possible create templates to be more effective.

• Acknowledging and resolving customer complaints.

• Complete understanding of products inside and out with ability to train the juniors.

• Keeping records of customer interactions, comments and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support.

• Willing to work in Night Shift.

• Hunger to succeed and to thrive in an exciting and fast-paced early stage startup environment