XpressBees - Assistant Manager - B2C Sales (5-10 yrs)

About the Role:

- We are seeking a highly motivated and results-oriented Assistant Manager - B2C Sales to join our dynamic sales team.

- In this key role, you will be responsible for driving revenue growth, building strong customer relationships, and achieving sales targets within the B2C segment.

- You will play a crucial role in identifying and pursuing new business opportunities, while ensuring customer satisfaction and loyalty.

Key Responsibilities:

Business Development & Sales:

- Independently develop new sales revenue streams within the B2C segment.

- Identify and pursue new client opportunities through proactive prospecting, cold calling, and customer interactions.

- Qualify leads and effectively present value propositions to potential customers.

- Negotiate and close sales deals, ensuring customer satisfaction and meeting revenue targets.

Customer Relationship Management:

- Build and maintain strong relationships with existing B2C customers.

- Address customer inquiries and resolve issues promptly and effectively.

- Proactively identify customer needs and recommend appropriate solutions.

- Conduct regular customer follow-up to ensure satisfaction and identify potential upselling opportunities.

Sales Planning & Forecasting:

- Develop and implement sales plans and strategies for the B2C segment.

- Prepare sales forecasts and track key performance indicators (KPIs).

- Analyze sales data and identify trends and areas for improvement.

Market Analysis:

- Conduct market research and competitive analysis to identify new opportunities and stay abreast of industry trends.

- Analyze customer data and market trends to identify potential growth areas.

Teamwork & Communication:

- Collaborate effectively with other departments (e. , marketing, operations) to achieve sales goals.

- Communicate effectively with customers, colleagues, and management.

- Represent the company at industry events and networking functions.

Qualifications:

Essential:

- 5+ years of experience in B2C sales within the logistics industry.

- Proven track record of exceeding sales targets and achieving business objectives.

- Strong communication, interpersonal, and negotiation skills.

- Excellent customer service and relationship-building skills.

- Strong analytical and problem-solving skills.

- Bachelor's/master's degree in any discipline