GenesysCloud CX Contact center consultant

Job Title: GenesysCloud CX Contact center

Duration: Full time role

Location: Onsite (Bangalore Bagmane Tech Park)

Job Description: :

Duties:

• Deliver scalable, high-quality Salesforce services in support of our company mission.
• Design, develop, test, and document scalable, high-quality business solutions on the Salesforce platform
• Recommend alternate approaches, analyze impacts, and provide sizing estimates
• Collaborate with other team members
• Participate in design sessions
• Conduct unit, integration, and performance testing
• Work closely with users for user acceptance testing
• Analyze and mitigate bugs and issues
• Participate in design and code reviews
• Propose creative, highly innovative solutions
• Provide support in fulfilling service requests
• Support release planning and deployment
• Maintain system KPIs to track trends in usage and data integrity
• Help team ensure compliance with IT policies and procedures
• Keep up with current technology trends
• Assess and make recommendations on processes, designs, operations, and testing

Required Skills:

• Looking for GenesysCloud CX Contact center (Proficient and Must) experience.
• NICE-WFM (Proficient and Must)
• Salesforce (Must)
• AWS connect (Nice to have)