Inside Sales Manager

Position title: Inside Sales Manager

Work timings: US time-zone

Work Location:

• Preferred Location: Chennai Office, India
• Role involves managing US market outreach from our Chennai headquarters
• Team will operate during US-aligned business hours as needed

Job Description:

We are seeking an experienced Lead Generation (Gen Sales as we call) Specialist to lead and scale our Gen Sales team targeting the USA market. Based at our Chennai office, you will be responsible for managing a team that drives qualified leads for our US market expansion. You'll work with a pre-identified pool of ICP-aligned prospect accounts, with team members managing portfolios of assigned accounts. These accounts come with pre-identified contacts and roles who are likely to find value in Xerago's services.

Key Performance Metrics (Per Team Member)

• Daily Targets (Lead Measure):

  • 4 reaches per day
  • 20 reaches per week (5 working days)

• Weekly Targets (Lag Measure):

  • 4 qualified meetings per week
  • Conversion rate: 25% (reaches to meetings)

Team Leadership & Development

• Work with existing Gen Sales Team Lead and team members to generate quality leads for US market Direct Sales team
• Coach team members on effective use of outreach cadences
• Ensure team maintains high-quality, consistent outreach across email, phone, and LinkedIn channels
• Monitor and optimize team performance through established lead and lag measures

Pipeline Management

• Drive the "Prospect to Qualified" stage of Xerago's sales process
• Ensure consistent pipeline growth through systematic outreach to ICP (Ideal Customer Profile) accounts
• Maintain a disciplined outreach cadence across multiple channels
• Coordinate with Marketing, Direct Sales, and Partnerships teams to optimize lead flow
• Achieve team targets of 4 meetings per week per team member
• Coordinate with Sales and Solutions teams for smooth lead handoffs

Note: Qualified - Meeting is successfully scheduled with a decision-maker

Process Optimization

• Maintain and Improve the structured outreach cadence
• Monitor and optimize the team's daily activity metrics,
  • Email outreach
  • Follow-up calls
  • LinkedIn messages
  • New contact initiatives
• Track and improve reach rates and meeting conversion metrics
• Ensure proper CRM usage and data hygiene

Note: A "reach" is defined as any prospect response (positive or negative) via email, phone, or LinkedIn.