XenonStack - Technical Support Engineer - Linux/Server Administration (2-3 yrs)

About the job :

XenonStack's ITOps team is looking for a talented Technical Support Engineer to assist in providing technical support and advice to IT users.

The ideal candidate will have a passion for Troubleshooting and Solving Technical LAN and Software related issues.

You will be well-versed in the concepts surrounding Technical support.

You will be tech-savvy and have strong troubleshooting, Problem-solving skills and be a self-starter with the ability to work independently.

Job Responsibilities :

- Research and identify solutions to Technical issues.

- Manages day-to-day Incident and Service requests

- Responsible to manage the Service Desk email box and assign emails to appropriate department

- Ensure that complaints should be resolved on time.

- Provides ticket status to resources as needed

- Provide technical support, account integration, backend support and advice to IT teams

- Excellent knowledge on Hardware & networking.

- Basic Database querying

Technical Requirements :

- Experience and knowledge of Linux/Windows Server administration.

- Experience with CDN configuration (Cloudflare or any other CDN).

- Experience with monitoring tools & technologies (eg. Site24x7, DataDog or any other).

- Experience with Patch Management.

- Knowledge of Load Balancers.

- Knowledge of Active Directory, LDAP and SSO integrations.

- Knowledge of Data security & Firewalls Rules.

- Ability to diagnose and troubleshoot technical issues.

Professional Attributes :

- Excellent communication skills

- Attention to detail

- Analytical mind and problem-solving aptitude

- Strong Organizational skills

- Ready to work in Shifts.

- Visual Thinking