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8 XenonStack Jobs

XenonStack - Technical Support Engineer - Linux/Server Administration (2-3 yrs)

2-3 years

XenonStack - Technical Support Engineer - Linux/Server Administration (2-3 yrs)

XenonStack

posted 2mon ago

Job Description

About the job :

XenonStack's ITOps team is looking for a talented Technical Support Engineer to assist in providing technical support and advice to IT users.

The ideal candidate will have a passion for Troubleshooting and Solving Technical LAN and Software related issues.

You will be well-versed in the concepts surrounding Technical support.

You will be tech-savvy and have strong troubleshooting, Problem-solving skills and be a self-starter with the ability to work independently.

Job Responsibilities :

- Research and identify solutions to Technical issues.

- Manages day-to-day Incident and Service requests

- Responsible to manage the Service Desk email box and assign emails to appropriate department

- Ensure that complaints should be resolved on time.

- Provides ticket status to resources as needed

- Provide technical support, account integration, backend support and advice to IT teams

- Excellent knowledge on Hardware & networking.

- Basic Database querying

Technical Requirements :

- Experience and knowledge of Linux/Windows Server administration.

- Experience with CDN configuration (Cloudflare or any other CDN).

- Experience with monitoring tools & technologies (eg. Site24x7, DataDog or any other).

- Experience with Patch Management.

- Knowledge of Load Balancers.

- Knowledge of Active Directory, LDAP and SSO integrations.

- Knowledge of Data security & Firewalls Rules.

- Ability to diagnose and troubleshoot technical issues.

Professional Attributes :

- Excellent communication skills

- Attention to detail

- Analytical mind and problem-solving aptitude

- Strong Organizational skills

- Ready to work in Shifts.

- Visual Thinking


Functional Areas: Other

Read full job description

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What people at XenonStack are saying

5.0
 Rating based on 2 Technical Support Engineer reviews

Likes

I Have worked with xenonstack team. The work is high quality and response to request is the best i have seen. Supporting staff member.

  • Salary - Excellent
  • +6 more
Dislikes

Everything is going good.

Read 2 Technical Support Engineer reviews

Technical Support Engineer salary at XenonStack

reported by 5 employees with 2-5 years exp.
₹3 L/yr - ₹4.2 L/yr
19% less than the average Technical Support Engineer Salary in India
View more details

What XenonStack employees are saying about work life

based on 197 employees
63%
55%
72%
90%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

XenonStack Benefits

Submitted by Company
Cafeteria
Work From Home
Team Outings
Soft Skill Training
Health Insurance
Job Training +1 more
Submitted by Employees
Job Training
Cafeteria
Work From Home
Soft Skill Training
Health Insurance
Team Outings +6 more
View more benefits

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XenonStack Mohali Office Location

View all
Mohali Office
Headquarter
Plot No. C-184, Sixth Floor 603, Sector 75 Phase­ VIII­A, Mohali
160071

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