Technical Support Engineer - Yardi Platform (3-6 yrs)

In your journey at Greystar, you will be :

Primarily focused on : Ensuring smooth IT support operations Contributing to help desk policies, procedures and ensure their implementation Enrichment of IT support knowledge base and training Fulfilling the below roles and responsibilities :

- Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.

- Prioritize incidents and service requests according to defined processes to meet defined SLAs.

- Use remote tools and diagnostic utilities to aid in resolving support requests.

- Installing and configuring hardware and software components throughout various network infrastructure devices.

- Install antivirus software and ensure virus definitions are up to date.

- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

- Establishing good relationships with all departments and colleagues.

- Ensuring company safety and security standards are met.

- Bringing in the below education and experience: Bachelor's degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience.

- 3+ years of experience supporting phone, email, and live chat support for a global IT support team preferably for the US region.

Technically sound in :

- Ticketing tools: ServiceNow, Zendesk, etc.

- Property Management systems: Yardi, Entrata, and RealPage

- IT Service Management modules: Service Portal, Agent Workspace, Service Catalog, Request Management, Incident Management, Knowledge Management, and Basic Configuration Management Database (CMDB)

- Microsoft Suite of Applications: Active Directory, Office 365, Windows 10, Azure, and PowerBI Laptop and Desktop devices, Oracle ERP, Salesforce, Workday, etc.

Must have :

- Yardi Technical Experience.

- SQL.

- SSRS.

- YSR.

- Team handling.