Add office photos
All Filters
1 Wyndham Hotel Group Job
Guest Services Agent
Wyndham Hotel Group
posted 3y ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Education Experience
Physical Requirements
General Requirements
Fundamental Requirements
Education Experience
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
Physical Requirements
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
General Requirements
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Wyndham Hotels Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Wyndham Hotels Resorts Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
Fundamental Requirements
- Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Guest Service Agent roles with real interview advice
People are getting interviews at Wyndham Hotel Group through
People are getting interviews through
(based on 1 Wyndham Hotel Group interview)
Campus Placement
100%
Low
Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.
What people at Wyndham Hotel Group are saying
What Wyndham Hotel Group employees are saying about work life
based on 35 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Wyndham Hotel Group Benefits
View more benefits
Compare Wyndham Hotel Group with
Marriott International
Compare
Hilton
Compare
AccorHotels
Compare
Ihg Group
Compare
Hyatt Regency
Compare
Radisson Hotels
Compare
Oberoi Group of Hotels
Compare
Taj Hotels Resorts and Palaces
Compare
ITC Hotels
Compare
Lemon Tree Hotels
Compare
American Express
Compare
Mahindra Holidays & Resorts
Compare
Spicejet
Compare
Infogain
Compare
JW Marriott
Compare
Barbeque Nation
Compare
Thomas Cook
Compare
Fareportal
Compare
THE LEELA PALACES HOTELS & RESORTS
Compare
Engineers India
Compare
Share an Interview