Manager - Operations, Corporate Risk & Broking

CRB India Operations is responsible to drive Operations transformation across CRB India Broking to deliver the best client outcomes by fully integrating and mobilizing Willis Towers Watson s relationships with insurers and providing specialist expertise throughout the client experience. CRB India Operations went live on 1st January 2024 servicing our P&C business and now are expanding our footprint to also support FINEX business. Our services (as on date) include (but are not limited to):
Process Brokerage booking on behalf of the business
Update policy details on Risk Intelligence Central (RIC) as applicable
E-file documents on to SAIBA system as per mandatory / regulatory requirements
Conduct audits for adherence to WTW s Excellence and Placement models
Ensure accurate and complete MI for tracking & reporting
Ideation to improve existing processes & contribute to process restructuring, drafting of SOPs, process maps, etc.

Key Responsibilities

• Adopt and adhere to all Willis Towers Watson values without compromise
  • Productivity to be maintained at 100%
  • Quality standards to be maintained in excess of 99%
  • Deliver all standard units of production within the stipulated timelines
• Delivery on performance standards:
• To develop effective relationships with stakeholders (Internal and external)
• Maintain data security standards as defined within the Information Security policy
• Flexible, able to shift priorities to accommodate changing business demands
• Develop a sound understanding of the business process
• Ensure adherence to compliance and operate within the guidelines of internal and external regulators
• Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company
• Perform quality audits within process and achieve quality standards of 100%
• Articulate quality audit feedback to Advisors in a manner that induces positive outcomes
• Actively participate and contribute in meetings / forums / workshops with internal teams as well as with the wider WTW CRB (Asia Pac) teams & stakeholders
• Act as a support to management and the team to execute smooth transitions and transfers.
• Facilitate process improvement and best practice forums for the Team.
• Generating reports and report analysis. Analysis of data/reports on performance metrics, conduct root cause analysis
• Be principle point of contact for any technical matters within the team.
• Attend meetings / calls with internal stakeholders & colleagues.
• Always keep abreast with the technical changes in the process. Ensure updated process manuals/knowledge banks and document new work tools.
• Ensure adherence to various compliance mandates for self & guide the team to meet such requirements
• Mentoring/training the new and existing team members to refresh and add to their current knowledge and skills. Conduct refresher programs as and when required.

Core Competencies

• Focusing on clients
• Driving excellence
• Fostering innovation
• Developing talent
• Adjusting to change

The Requirements

• Any Graduate or Post Graduate
• Good verbal and written communication skills (in English language)
• Attention to detail is vital to succeed in this role
• Logical thinking is a must
• Should be able to train, mentor new/other team members
• Ability to learn new processes and systems, also should have the ability to adapt to changes
• Ability to prioritise and organise tasks, work within stiff timelines
• Ability to work independently and as part of a team

Knowledge:

• Good working knowledge of the Microsoft office, particularly Word & Excel
• Good working knowledge of Power BI would be highly preferred

Equal Opportunity Employer