Process Trainer - BPO VOICE

Company Overview:
Writer Information, a business division of Writer Corporation is a premier information solutions and services provider. Our major offerings include Business Process Services, Secured Storage Services, Cloud Services and Digital Solutions.
Job Role: Trainer
Job Location: Chennai, Bangalore & Hyderabad
Job Responsibilities:

• Create and maintain training materials, including manuals, guides, and presentation materials
• Conduct needs assessments to identify training gaps and develop targeted training programs to address them
• Identifying, examining, and assessing the training needs within an organization
• Conduct training for employees for specific areas
• Design, develop, and deliver training programs for new hires and existing employees, focusing on product knowledge, customer service skills, and call-handling techniques
• Maintaining correct and accurate training records
• Track employee performance post-training to ensure training effectiveness and suggest further development areas
• Collecting feedback from employees regarding the effectiveness of several training methods.

Job Requirements:

• At least 2 years of experience in a call centre with a proven track record of delivering training programs
• Bachelor’s degree or any other relevant discipline.
• Good verbal and written communication skills, since a trainer is required to communicate with trainees and even the management, and also make presentations and gather reports or feedback
• Good interpersonal skills, as a trainer is required to work effectively with colleagues, trainees, and management
• Operational knowledge of MS Office: Excel, Word, and PowerPoint
• Must be able to travel up to 20%