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Worldpay

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4.2

based on 64 Reviews

41 Worldpay Jobs

Middle Support Analyst - (Tomcat, Apache, Oracle Weblogic)

Worldpay

4.2

based on 64 Reviews

4-7 years

Pune

1 vacancy

Middle Support Analyst - (Tomcat, Apache, Oracle Weblogic)

Worldpay

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Oracle Automation Testing Recruitment Application Support Change Management Service Management

+ 4 more

Job Description

We re looking for a Middleware Support Analyst, to join our ever evolving GT&E, Infrastructure & Operations team to help us unleash the potential of every business.

What you ll own

3rd Line Support for all services under the responsibility of Worldpay Middleware Team, within the Production and Pre-Production Environments
Rapid response to Production and Pre-Production Incidents raised to Middleware by the Worldpay Command Centre, in accordance with agreed Service Operating Model Standards
Provide Incident Fault Diagnosis and Resolution, engaging other Worldpay support teams as required
Delivery of Middleware Support services to agreed Service Level and Operational Level Agreements
Proactive management of the WorldPay Middleware environments and recommendation of measures to improve service delivery
Ongoing evaluation of Worldpay Middleware services to identify potential issues such as Capacity, Performance, Resource, Process, Patching, Security, Vulnerability plus mitigation actions required
Escalation of critical issues in accordance with designated processes and procedures
Contribute to ongoing Middleware Service Improvements and promote knowledge sharing within the team to ensure consistent levels of support from all team members across the full Middleware product set
Produce and maintain relevant Technical and Operational Middleware documentation for Production and Pre-Production environments
Provide full and effective cover for other members of the team as required during absence
Raising and co-ordination of Change Requests including representation to Change Management and the Worldpay Change Advisory Board as required
Execution of Changes to the Production and Pre-Production environments under authorized and controlled change requests
Participate in Middleware on-call Rota to provide out-of-hours support
Participate in discretionary projects/engineering tasks as requested by Line Management
Ensure that WorldPay Security Policies and Guidelines are adhered to for all Middleware services
Interface and maintain relations with other WorldPay teams, including Application Support and Business teams
Maintain excellent and effective working relationships with other I&O Teams, to ensure high standards of service during multi-team support activities and Incidents
Participate in the shaping and continuous improvement of the Middleware Support team with minimal or no supervision to ensure systems are reliable and fit for purpose

Where youll own it

You will own it in our Vibrant Office Locations as Bangalore, Pune and Indore hub .

APAC With hubs in the heart of city centers and tech capitals, things move fast in APAC. We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe.

What you bring

4+ years of experience supporting Oracle Fusion Middleware products including: Tomcat, Apache Httpd, Oracle WebLogic, IBM WebSphere, Kafka, Fusion Middleware
Strong analytical skills coupled with a methodical approach to fault investigation and resolution
Service management ethos and disciplined approach to management of support tasks
Strong interpersonal skills, demonstrating a variety of influencing styles to enable effective completion of tasks both individually and within groups.
Builds sustainable relationships with colleagues and key individuals in the business and IT team from executive management through to technical levels.
Shows a desire to take the initiative, moving issues forward with clarity. Demonstrates an ability to think outside the box while defining solutions in a workable form.
Excellent Communications skills, written and spoken
Ability to communicate to a wide audience of professionals
Builds trust, willing to express opinions in debates, buy into decisions showing commitment and accountability.
Team player that promotes a collaborative work environment but at the same time is not afraid to positively challenge viewpoints in a constructive manner to achieve best results for the program
Experience of working in an onshore/offshore model
Expert knowledge of implementing solutions using Fusion Middleware products
Expert knowledge of JAVA/J2EE
Proficient with Unix RedHat Enterprise Linux 5 and 6 or Oracle Enterprise Linux