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4.2

based on 64 Reviews

42 Worldpay Jobs

Technical Support Engineer - MS SQL, Oracle, Service Now

Worldpay

4.2

based on 64 Reviews

3-7 years

Indore

1 vacancy

Technical Support Engineer - MS SQL, Oracle, Service Now

Worldpay

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

Hospital Administration Operations Auditing Recruitment Analytical Chemistry MS Office

+ 3 more

Job Description

What youll own

Provides technical support activities for a software production processing environment.

Installs, maintains and supports application/source code and/or its components and subsystems including third party software.

Detects, diagnoses and reports related problems.

Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.

Creates and maintains complete documentation relative to the support of application software.

Provides twenty-four hour support for applications and supporting software.

Provides consultation to internal users with regard to software capabilities and use.

Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.

Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

Assists development teams in requirements definition, system design and delivery of projects.

Verifies technical specifications for development projects.

Acts as project liaison/Services Delivery advocate on projects.

Assists client support with development of internal and client directed communications related to incidents, problems or known errors.

Plans and supports application specific disaster recovery activities including development and maintenance of documentation.

Conducts production support validations/certifications and accepts turnover from development.

Provides standardized operational reporting metrics to business as well as information technology management.

Monitors and maintains product availability, capacity and performance for products based on defined service level.

Provides support to the application security functionality and related administrative and audit services.

Participates in change management reviews, confirmation of changes implemented and validate associated documentation.

Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times.

Where youll own it

You will own it in our Vibrant Office Locations as Indore hub .

APAC

With hubs in the heart of city centers and tech capitals, things move fast in APAC. We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe.

What you bring

Communicates ideas both verbally and in written form in a clear, concise and professional manner appropriate to audience including executive levels
Requires a working knowledge of applications and utilities used by supported products
Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems
Ability to demonstrate interpersonal and teambuilding skills and manage conflict
Ability to understand and apply concepts
Ability to analyze and solve problems using learned techniques and tools including escalation practices
Skilled use of Microsoft Office package and related software applications is required
Team skills, including the ability to establish and maintain effective working relationships
General business skills, industry knowledge, financial management and planning skills
Strong analytical, statistical and problem solving skills
Ability to utilize judgment in decision making process and decisions related to job tasks
Strong organizational skills and ability to handle multiple tasks and meet deadlines
Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

Employment Type: Full Time, Permanent

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