World Wide Technology - Resource Manager (7-10 yrs)

About the job:

Role Summary:

- WWT currently has an opportunity available for a Strategic Engagement Manager to support our APAC, UK and US Strategic Resourcing business.

- The Associate Strategic Engagement Manager will work with internal partners and customers to provide qualified staff for our Strategic Resourcing engagements.

- Additionally, the manager will be responsible for developing a strategy and plan to handle future growth in the various technical verticals through capacity planning, training, and process improvement.

- The successful manager will also provide leadership, mentorship, and guidance to the engineers as they execute their assigned engagements.

Responsibilities:

- Manage consultants who have been placed onsite with customers across UK, US and APAC.

- Onboarding, regular meetings and communication, status reports, etc.

- Function as the escalation path for ANY issues for both resources and customers.

- Encourage use of WWT tools and processes and encourage resource involvement with other teams within WWT.

- Responsible for staffing projects and managing utilization for customer engagements.

- Regular check-ins manage issues/concerns and provides feedback to customers and team members.

- Provide weekly status reports to sales account teams and customers.

- Work with project coordinators to manage overall staffing project health - including burn rates, weekly status, customer specific reporting, project financials, change orders and extensions, etc.

- Consistently reinforce WWT and our Core Values.

Qualifications:

- 7 to 10 years of management experience, preferably in a professional services environment.

- Experience of working within the US and UK regions.

- Strong knowledge of and proven experience with engagement management/resource management.

- Prior experience in the staffing or recruiting industry strongly preferred.

- Proven experience interacting with large, enterprise clients.

- Prior experience managing engineering teams or technical staff in a project execution capacity.

- Ability to work independently and solve customer-facing problems.

- Strong communication skills (written, verbal, and presentation).

- Bachelor's/Master's Degree or equivalent experience.