Operation Executive - Front Office

About the company

Call it a workspace, call it a playground for minds, call it a greenhouse for brands. We call it Workafella. At Workafella, we build high energy workspaces designed to inspire fresh thinking, to let doers collaborate and let businesses rise and shine. Caffeine healing and ergonomic comforts are the tip of the iceberg. Workafella is a vibrant ecosystem that inspires seamless productively and quality thinking. We believe in the luxury of your productivity. Those are just a few of the many reasons to join the fold. Workafella is much more than just workspace.

We are located at Mumbai, Chennai, Hyderabad & Bangalore where exciting events and meaningful interactions add value to our business. Workafella is your stairway to success.

Job Description

Are you looking for a rewarding opportunity and have previous experience as a Customer Support? Were hiring a customer support executive to be part of our already fantastic team. You’ll be responsible for managing the reception area, implementing office policies, and ensuring guest services are exemplary & overall centre operations.

Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service.

Manage the front office operations and come to work with a positive attitude. If you have required and enjoyed providing excellent customer service, apply today!

Roles & Responsibilities

• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. printer )
• Knowledge of office management
• Proficient in English (oral and written) and local language (oral)
• Knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Customer service orientation
• Any graduation; Hotel management will be a plus
• Answer questions and address escalations
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc)

Requirements

• Prior experience in customer service / front office in hospitality industry or relevant position.
• Good multitasking, time management and organisational skills.
• Problem-solving ability with analytical skill.
• Customer oriented and professional attitude.