Senior ServiceNow Developer

Workday, founded in 2005, stands as a groundbreaking force in the human capital and financial management industry, with a global presence and a diverse array of customers. Across our offices worldwide, our teams are united by a shared dedication to innovation, collaboration, and excellence!

Joining our team means embarking on a journey of opportunity to advance your career and contribute to impactful solutions that shape industries. Whether you thrive with solving sophisticated business problems, collaborating with agile teams, or championing innovation and software design, Workday offers an environment where your talents can thrive.

We are Workdays Service Management Team! Our goal is to drive the effective and efficient operational delivery of the products and services offered by Business Technology. We design, develop and deploy intuitive solutions to help employees with their everyday service needs and our main focus is delivering value through automation and self service. We are excited to welcome new members to our team!

• 8 + years of hands-on experience in ServiceNow suite across multiple enterprises, including ITSM, custom applications, integrations, asset management and CMDB.
• 4 + years of proven expertise in implementing asset management in ServiceNow.
• Preferred experience and expertise in implementing IT Asset Management.

• Design and implement ServiceNow solutions to meet business requirements.
• Develop and configure ServiceNow applications, workflows and modules to support business processes.
• Integrate ServiceNow with enterprise systems and third-party apps.
• Expertise in ServiceNow APIs, Workflows, Flow Designer and scripting (JavaScript, Angular JS, HTML, CSS, Powershell).
• Collaborate with business analysts to translate requirements into technical solutions.
• Guide and mentor developers, ensuring adherence to best practices and coding standards.
• Build complex workflows using Flow Designer and customize platform components (forms, fields, tables, business rules, client scripts).
• Identify automation opportunities to streamline processes and improve efficiency.
• Manage full lifecycle development, from design to deployment, including testing and documentation.
• Strong knowledge of ITIL and ITSM processes.
• Stay updated on platform upgrades, new features, industry best practices and propose improvements.
• Provide operational support, system maintenance and troubleshooting.
• Document technical changes and configurations.
• Support on-call operations as needed.
• Lead with technical expertise and mentorship in Agile and sprint methodologies.

• Lead the implementation and configuration of asset management in Hardware (HAM) and Software Asset Management (SAM) modules.
• Oversee the IT asset lifecycle from acquisition to disposal, ensuring compliance and best practices.
• Ensure software licensing compliance, tracking usage and managing licenses.
• Integrate HAM and SAM with other ITSM modules and CMDB in ServiceNow.
• Develop policies to mitigate IT asset risks and automate processes with orchestration.
• Create custom reports, dashboards and visualizations, ensuring software normalization and managing compliance.

• A Bachelor s degree in computer science (or related field) or equivalent work experience.
• ITIL v3 or v4 Foundation Certification.
• ServiceNow Admin Implementation Certification.
• Agile - Scrum development methodologies.
• Familiarity with ITIL framework and IT Service Management (ITSM) processes.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels.