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Premium Employer

Workday

Compare

4.1

based on 29 Reviews

78 Workday Jobs

Business Process Analyst

Workday

4.1

based on 29 Reviews

5-8 years

Pune

1 vacancy

Business Process Analyst

Workday

posted 24d ago

Job Role Insights

Flexible timing

Key skills for the job

Flex Customer Service Salesforce Consulting LMS Data Security

+ 2 more

Job Description

Contribute to various support initiatives or projects. Follow a system for measuring satisfaction within the initiatives or project while continually innovating processes and make improvements to scale the business.
Handle incoming case queue(s), promptly prioritizing and resolving a wide range of education related inquiries. Resolution may include in-depth analysis, troubleshooting, and working multi-functionally.
In the course of resolving cases, you will be comfortable working within the Workday Learning center, understanding of our policies, be comfortable reconciling accounts, customer calls, and providing training recommendations.
Contribute to the evolution and development of training support. Regularly assess, communicate and report on case types and overall user experience. We ll rely on you to listen to our users, perform root-cause analysis to identify trends and patterns, and recommend system and/or process solutions that improve the user experience. You will design and drive process improvement around supporting our external and internal users.
Work within a distributed team, spanning various time zones. Be able to learn from your peers as well as conduct independent investigation.
Responsible for understanding the Education Portal(s) hosted on Salesforce.com; including the integrations between SFDC and the Workday Learning Center.

About You

Thrive in a fast-paced, dynamic environment that demands innovation, accountability and a whatever-it-takes approach to deliver on commitments. Youre passionate about the quality of what you do with a driven desire to continue to make everything you are involved in better.

Youre driven by maintaining a high level of productivity and being passionate about problem solving. Are you ready to work hard but have a lot of fun doing it?

Basic Qualifications

Systems thinking approach.
Ability to learn technology quickly through instruction and self-training.
Ability to create and deliver presentations to an external customer audience.
Ability to wear different hats and fill in where the business demands.
A passion for using technology to streamline processes.
Knowledge of e-learning technologies and blended learning deployment strategies is required.
Flexibility and adaptability to a changing environment.
Excellent at forming relationships across teams to meet team goals and align with business objectives.

Other Qualifications

5+ years of hands-on experience with a Learning Management System, Salesforce, JIRA
5+ years experience supporting customers directly through tickets, cases, etc.
Bachelor degree, or equivalent and relevant working experience are required.

Employment Type: Full Time, Permanent

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