AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Premium Employer
i
This company page is being actively managed by
Workday Team. If you also belong to the team, you
can get access from
here
Workday
Compare
All Filters
87 Workday Jobs
Sr. Salesforce Business Analyst
Workday
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Engage with Stakeholders : Meet with business users, product owners, and managers to gather requirements for Salesforce-related projects.
- Understand Business Processes : Analyze current business processes and workflows to identify opportunities for improvement through Salesforce solutions.
- Document Requirements : Write detailed requirements documents, user stories, and use cases to communicate the business needs to the development team.
- Prioritize Requirements : Help stakeholders prioritize features and functionalities based on business value and technical feasibility.
Business/Functional:
- Act as a Liaison : Serve as the primary contact between business stakeholders and the technical team.
- Manage Expectations : Set and manage realistic expectations with stakeholders regarding timelines, scope, and deliverables.
- User Training and Support : Provide training for end-users to ensure they understand new features or functionalities.
- Salesforce product knowledge: Demonstrate strong knowledge of Salesforce configuration and customisations, service cloud expertise.
About You
Basic Qualifications:
- Requirements Gathering : The ability to elicit, document, and prioritize business requirements from various stakeholders.
- Business Process Mapping : Experience with analyzing and documenting business processes and mapping them to system capabilities.
- User Story and Use Case Creation : Skill in writing clear and detailed user stories or use cases to convey business needs to technical teams.
- Stakeholder Management : Ability to work with business leaders, technical teams, and end users to ensure alignment on goals and expectations.
- Strong Technical Knowledge :BSA is expected to have strong knowledge of Salesforce configuration, ability to read code and understand implemented functionality.
- Data Management : Basic knowledge of data import/export tools like Data Loader or other integration platforms (e.g., MuleSoft) can be beneficial.
- Familiarity with Agile Methodologies : Understanding of Agile or Scrum practices, as many Salesforce projects follow Agile frameworks.
- Familiarity with Project Management Tools : Knowledge of tools like Jira, Confluence, or Microsoft Project can be helpful for tracking requirements, issues, and project timelines.
- Basic Project Management Concepts : Understanding of project life cycles, timelines, and resource allocation can be advantageous for collaborating with project managers and ensuring smooth project delivery.
Other Qualifications :
Service cloud certification
Knowledge of integrations with tools like SNAPLOGIC
Strong QA skills
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Salesforce Business Analyst roles with real interview advice
What people at Workday are saying
What Workday employees are saying about work life
based on 29 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Workday Benefits
Submitted by Company
Work-life Harmony and Growth Financial Benefits Well-being Health Benefits Preventive care
Submitted by Employees
View more benefits 
Compare Workday with
Salesforce
Compare
Oracle
Compare
SAP
Compare
Microsoft Corporation
Compare
IBM
Compare
Adobe
Compare
ServiceNow
Compare
Accenture
Compare
Infosys
Compare
TCS
Compare
Amdocs
Compare
Automatic Data Processing (ADP)
Compare
24/7 Customer
Compare
Thomson Reuters
Compare
NCR Voyix
Compare
Oracle Cerner
Compare
VMware Software
Compare
Dassault Systemes
Compare
Globant
Compare
Amadeus
Compare
Similar Jobs for you
Associate Software Development Engineer - HiredScore - Python Exp
2-5 Yrs
Chennai
Share an Interview