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Technical Support Delivery Analyst - Integration
Workday
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
-
4+ years of customer support engineering experience ,
- providing technical support for software and environment issues
- for enterprise software applications: SaaS, Oracle, SAP, Netsuite,
- Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or
- Cornerstone.
- 4+ years of experience supporting or implementing integration
- solutions or related SaaS /ERP enterprise products.
- Technical Expertise:
- Proven hands-on experience in creating Core Connector Worker
- integrations and Outbound Studio integrations with APIs (web
- services) and/or have hand-on with similar toolset i.e. MuleSoft
- Anypoint Platform, Boomi, Zapier.
- Proficiency in using tools like Postman and SOAP UI for API web
- service testing and troubleshooting.
- Strong understanding of AWS or GCP, with cloud certifications or
- hands-on experience in these environments.
- Expertise in analyzing and troubleshooting flowcharts and design
- documents related to end-to-end development of integrations.
- Additional Skills:
- Familiarity with integration tools and technologies, ensuring
- seamless data exchange and workflow automation.
- Ability to diagnose and resolve complex technical issues involving
- integrations, APIs, and system configurations.
- Strong analytical skills to interpret integration logic and identify
- potential optimizations or improvements.
- Other Qualifications
- Strong planning, scheduling, and organization skills.
- Excellent verbal and written communication skills.
- Ability to absorb new technologies and features quickly.
- Excellent analytical, problem solving, and multi-tasking skills
- Ability to work in a fast paced, dynamic, and fun team environment
- A team player attitude, who will work across the organization and
- company to continue improving the way we serve our customers.
- Ability to deal with the stress related to escalation impact and
- resolution timeframes and conflicting/competing priorities
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support roles with real interview advice
Top Workday Technical Support Interview Questions
Q1. have you handles sev1/sev2 all at once,how did you interacted
asked in
Technical Support Analyst interview
Q2. What are the technical level of problem that you have solved?
What people at Workday are saying
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based on 30 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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