12 Woodenstreet.com Jobs
3-6 years
Rajasthan, Udaipur
Woodenstreet Furnitures - Manager/Senior Manager - Customer Support (3-6 yrs)
Woodenstreet.com
posted 2mon ago
Job Title: Senior Manager - Customer Support
Location: Udaipur, Rajasthan
Company: Wooden Street
Company Overview:
- Wooden Street is India's leading online furniture store, based in Udaipur, offering high-quality home furniture and decor solutions under the mission of "Affordable Luxury.
- " With over 30,000 expertly designed products and 100 Experience Stores across India, we aim to redefine furniture shopping.
- We pride ourselves on top-tier customer satisfaction, serving over 1 million happy customers with the support of 350+ delivery centers.
Role Overview:
- We are seeking a dynamic Senior Manager - Customer Support to lead our customer service efforts at our Udaipur location.
- In this role, you will oversee the day-to-day operations of the customer support team, ensuring an outstanding customer experience, handling technical support, and driving process optimization.
- This is a full-time, on-site position.
Key Responsibilities:
- Oversee daily customer support operations, ensuring smooth and efficient processes.
- Maintain high levels of customer satisfaction by resolving customer queries and concerns promptly.
- Manage and optimize technical support processes to improve overall efficiency.
- Utilize analytical skills to evaluate support performance and implement improvements.
- Lead, mentor, and develop a team of customer support professionals.
- Collaborate with other departments to ensure alignment with customer needs and business objectives.
Qualifications:
- Proven experience in Customer Support and Technical Support roles.
- Strong skills in customer satisfaction management and support process optimization.
- Excellent analytical, communication, and problem-solving abilities.
- Ability to lead, mentor, and motivate a team effectively.
- Bachelor's/PG degree in a related field is preferred
Functional Areas: Other
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3-6 Yrs
Rajasthan, Udaipur